2650 E Olympic Blvd Reviews

I am very satisfied with the work, but unsatisfied with the process I had to go through to get it done. I was given a 4 hour window for Sears tech to come, but wasn't given 15 minutes for me to return home. My appointment window was from 1 to 5pm. The tech arrived at 1pm and left without calling my number before coming as they said they would do. Of course, they wouldn't send him back out, so I waited another week to be on the schedule. They gave me another date that would also cause me to be away at 1pm, so I asked them not to come before 1:30. This time they call at about 10 minutes to one, and we were able to agree on a workable time for us both. That is the reason for a 4-star rating instead of 5-star. A 4 hours window is a big window of time when my time is just as valuable as theirs.

Everything went well from the initial call to the service. I received plenty of updates regarding the appointment via email. My only issue is that I was notified that the appointment had changed from the original time window, but a couple of hours later, it changed back to to the original. The technician was excellent. He explained the problem, the cost of repair, and worked quickly and efficiently.