1009 North H Street Reviews

The tech was amazing. Fast, knowledgeable, helpful, and successful in completing the repair in a timely manner. Dealing with the automated system was a waking nightmare I wish on no one. After the parts arrived the “system” gave me last minute cancellations, re schedules, then had to spend an hour to convince someone that yes, parts had come and I, the customer, had no idea what other parts may or may not be coming. Update, the issue was not resolved. The tech was over scheduled, missed the follow up appointment. After I took another 4 hour window off work to sit around for a missed appointment. Sears rescheduled me at the end of the service line, 13 days after the missed appt, which is 60 days since the call was first opened and the tech is expecting the 60 day call to see what additional parts need to be ordered, which puts any possible resolution closer to 90 days. If a real person is monitoring this, please help. Please. I’ve had much better service from Sears before. Please help.

Twice in a row providers did not bother trying to reach out to get in contact with us and get to our location. Do not use this service.

I scheduled a repair for my dryer and on the day of service, no technician showed up. If you try to call, they send you through an endless loop of AI call agents that can’t provide any insights or give flatly incorrect information. The online portal they guide you though also provides little to no information. Incredibly frustrating. I’m one to adopt new technology when I can but this implementation screams laziness and cost cutting and denigrates the customer experience.

Sears, out sources there appliance repair people, they work remotely. I had Carlos come out from Ventura to repair a Dacor electric oven, spent more than an hour, taking the oven out of the cabinet, and telling me it was a High limit switch that was causing my oven not to heat, Sears, and he wanted $346.00 to install the High Limit switch, I bought the High Limit switch on Amazon for $40.00 and put in myself, only to find out it wasn't the High Limit switch, I paid him $129.00 to wrongly diagnose my oven. I then had to hire another Appliance repair company to fix my relay board, my oven now works great, I would not hire Sears appliance repair company, they are not all trained in appliance repair. I give them an "F" rating as an Appliance Repair company.

My dishwasher was leaking water. The technician came in and looked under neath it for a few minutes. You really can't see anything under it. It's about 3 inch gap with tubing blocking blocking the view. He never even looked inside to look at the rubber gasket around the drain. His diagnosis was a new pump assembly and one other part. The bill would be 1,064. I can by a new equivalent one for 500. He said that if I bought the appliance warranty program through sears, they would cover half of it. I called about the warranty service and it was 864 dollars a year and they would only 150 of it. I had to pay 129 dollars for the non diagnosis. I didn't believe it so I called a local appliance repair man. He opened it up and found that a little rubber boot was leaking and everything else is good. Sears is a rip off. Don't use them.

I live on VBSFB. I dont doubt that Sears is good when they show up, but unfortunately they did not for me. I scheduled to have my washer repaired Wednesday. I even put in the notes that it would be on base. I was told the tech would be there between 1-5. 5pm comes and i get a notification that the service was canceled. No explanation, no follow up to reschedule, no communication at all. If you lifl w on base, you may want to explore your options before you choose Sears.

Sears Appliance Repair did not work well with us. The technician could not fix the issue after all.

Tech left after replacing part but didn’t bother to even turn ice maker back on. I turned it on and after 3 hours nothing happening. Still broken

The worse repair company ever. Not on time, shoddy repair and overpriced.