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215 W Hanford Armona Rd Reviews
Read reviews from customers who used our services at 215 W Hanford Armona Rd
Total reviews
92
Average Rating
4.3/5
The technician was 2 hours over the time expected and it made me miss an appointmernt. Needed oven repaired for the holidays so I had to wait. He replaced the parts in a timely manner but he was so late.
Joe C,
Customer service response - We apologize for the delay and any inconvenience it caused, Joe. Thank you for your patience, and we're glad the repair was completed in a timely manner.
Sears Home Services on 1766105440306
Troubleshot down to wiring, they don’t repair that in their scope of repairs done.
Todd H,
Customer service response - We apologize for the limitation in our repair scope, Todd. Thank you for your feedback, and we appreciate your understanding.
Sears Home Services on 1762299847638
A different technician ordered the parts than the technician that installed them. The washer does work but makes a banging noise when on spin cycle, I think it needs to rechecked. I will call but not pay another deductible.
Floyd T,
Customer service response - We apologize for the inconvenience and appreciate you bringing the issue to our attention. Please contact us so we can ensure your washer is fixed properly without any additional cost to you.
Sears Home Services on 1721049945086
Janeal B,
Customer service response - Hi Janeal, we appreciate you taking the time to leave us a rating. We hope we can serve you again with Sears Appliance Repair in the future. Thanks!
Sears Home Services on 1720775753151
OMAR WAS A LITTLE UPSET BECAUSE ADDRESS WAS INCORRECT OR BECAUSE AFTER ST. WAS A LETTER "T" AND ALSO BECAUSE WE DID NOT HAVE THE PART FOR THE DRYER
Marisela T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1779755291549
Rodney J,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773623786353
Left my house without fixing my washer.
Kevin T,
Customer service response - Thank you for the amazing 5-star review, Kevin! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777504397216
I had a washing machine repair set up with Mike and he came out and diagnosed the problem. Told me it needed a new motor and logic board and would order them and install once they arrived. When it the box came it was missing the motor or it wasn’t installed. Mike returns to install and says the motor is missing I’ll reorder it and come back once it’s here. That was in January and when I looked into the issue I was told by the warranty company that the repair has been marked complete and closed. I said no there was a part missing. So, it was reopened and set for another repair appointment. The service person was set as Mike, and it was marked that he came by, but no one was home. I was home and he never showed - it was rescheduled twice and he never showed and it said it was fixed and completed. I have a box with a logic board that was not installed and needs a motor as well. Nobody takes my call so I’m leaving a angry post to tell people to not use them. I though Mike would do the right then but since he keeps marking the repair complete without showing up, I don’t know what to do at this point.
Francisco L,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1772756001489
Terrible! It took 5 times for them to come out and fix our washer. Twice they canceled on us. Three times they ordered the wrong part. We went a month without our washer. Ended up buying a new one since we got tired of waiting.
Barb I,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1765418086922
There service is garbage 🗑️ charged me $900 for parts and labor. Parts came in and they never came to put the parts in. Now im stuck with the parts and lost my $900 dollars. I’m going to Sue Sear and have a lawyer reach out. This is absolutely ridiculous. They missed my appointment 2 times and now they won’t pick up.
Money S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764911063103
