Appointment Lookup
802-552-4364
2019 S Main St Reviews
Read reviews from customers who used our services at 2019 S Main St
Total reviews
88
Average Rating
4.6/5
Andrew W,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1776295330498
430 dollars just to come out and look at the problem. Might as well buy a new machine.. No thank you Sears!!
William A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758763023797
Sounds great but at $130 for zip 95482 (Ukiah) to even get a consultation, to starting at another $300 not including the parts & extra fees it sounds like just buying a new or lightly used washing machine would be less worry. Repair guy sounded nice, bet it’s a great company but id rather just fix the whole machine, than pay fees that would cover the cost of a brand new one. By the end I’d have been paying up of $430 so the question is, is that worth an old machine? Or do you know someone who could fix it for cheaper, or just buy a new machine that probably won’t have issues for another year etc?
Sage,
Customer service response - We apologize for the trouble you've faced, Sage. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758674610709
The newly installed ice maker is a failure. Still not making ice. Please send repair person back.
Arlene M,
Customer service response - We apologize for the trouble you've faced, Arlene. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1756439655141
I've been here 10 years and I don't see this Sears repair anywhere.
Thomas R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754280696915
Horrible service. Scheduled service and way after AM time period, I was advised it had to be rescheduled. So.....rescheduled and they did the same thing again. No person to speak with and only AI via text. What a joke!
Cindy J,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750044880741
Sorry yet I need to be truthful. Our washer error code indicated an electrical error. The first tech on October 1st said it was the dispenser and charged us $480 for the part and upcoming repair. The second tech was scheduled for October 8th was a no show yet showed up on October 11th only to tell us the wrong part had been ordered and the needed part was no longer available. He also told us that the first tech was a refrigerator tech. In the end we paid $480 and received no repairs or receipts whatsoever. All calls are with foreigners with language barriers. I am requesting a refund and will be disputing the charge with our credit card company.
Craig S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1728798994696
The phone robots are nuts! They scheduled me for an appointment which the tech cancelled on the day because he was a 4 hour drive away! I never got to talk to anyone local, I was diverted to an auto-booking system that set up a Bay Area tech to come here. Endless texts and phonecalls later, Still waiting to hear what - if anything- they'll do for me...
Lisa,
Customer service response - We apologize for the trouble you've faced, Lisa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726187200565
