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3751 S Dogwood Ave Reviews
Read reviews from customers who used our services at 3751 S Dogwood Ave
Total reviews
211
Average Rating
4.5/5
Victor was very professional and polite. He contacted me several times before he actually arrived at my house. He was coming from another city, so I was impressed at how he maintained great communication. I had a previous appointment on Friday of the previous week, and the technician did not even call once, and the app just keep stringing me along saying he would arrive... and then he didn't. And it changed my appointment to today. But Victor handled it like a pro. So you can give Victor a raise and put the other technician in some customer training.
Brad H,
Customer service response - Thank you for recognizing Victor's professionalism and excellent communication skills; we apologize for the inconvenience caused previously and will certainly use your feedback as a training opportunity.
Sears Home Services on 1717758002552
On Monday, I scheduled an appointment for Tuesday 1-5. No one called me to inform me that they had changed my Appointment to Wednesday. However, I logged on to Mondays text and noticed the change. On Wednesday, my technician called to advise of his arrival time and was very knowledgeable. Hopefully my appliance was properly fixed and will last a few more year.
Juan D,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1717634990897
Though it took three four visits to get it right it was not the fault of the technicians. The wrong parts were sent. The technicians were very polite and explained what they were doing. Great communicators.
Gonzalo G,
Customer service response - Thank you for recognizing the efforts and communication skills of our technicians, despite the initial challenges with the parts. We appreciate your patience and understanding throughout the process.
Sears Home Services on 1717412339354
Gayle C,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1716340463949
Great customer service
John J,
Customer service response - We are happy to hear you had a great experience with our customer service. Thank you for taking the time to leave a review.
Sears Home Services on 1709780504038
To expensive to fix but he was on time, polite and knowledgeable
William T,
Customer service response - We appreciate your feedback and apologize if the cost was too high for you. Thank you for acknowledging our technician's punctuality, politeness, and knowledge.
Sears Home Services on 1709511654079
Mercedes M,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1708271246135
Josie L,
Customer service response - A big thank you, Josie, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1708048833964
Tech.arrived on time and was very professional. Unfortunately he wasn’t able to complete the repair due to an insurance issue. Very disappointed in the communication this company has with their customer. It appears that this company has gone overseas with the call center. It took a month for to attempt to complete task. Very frustrating.
Debbie A,
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We are glad to hear that our technician was punctual and professional during the repair of your washing machine. We appreciate your feedback.
Sears Home Services on 1708081780805
He was polite, knowledgeable and friendly.
Charles D,
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about the technician's professionalism and expertise.
Sears Home Services on 1706150092437
