3751 S Dogwood Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Juan D
On Monday, I scheduled an appointment for Tuesday 1-5. No one called me to inform me that they had changed my Appointment to Wednesday. However, I logged on to Mondays text and noticed the change. On Wednesday, my technician called to advise of his arrival time and was very knowledgeable. Hopefully my appliance was properly fixed and will last a few more year.
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 05, 2024
Gonzalo G
Though it took three four visits to get it right it was not the fault of the technicians. The wrong parts were sent. The technicians were very polite and explained what they were doing. Great communicators.
Customer service response - Thank you for recognizing the efforts and communication skills of our technicians, despite the initial challenges with the parts. We appreciate your patience and understanding throughout the process.
Sears Home Services on June 03, 2024
Gayle C
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on May 21, 2024
John B
Great customer service
Customer service response - We are happy to hear you had a great experience with our customer service. Thank you for taking the time to leave a review.
Sears Home Services on March 06, 2024
William T
To expensive to fix but he was on time, polite and knowledgeable
Customer service response - We appreciate your feedback and apologize if the cost was too high for you. Thank you for acknowledging our technician's punctuality, politeness, and knowledge.
Sears Home Services on March 03, 2024
Mercedes M
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 18, 2024
Josie L
Customer service response - A big thank you, Josie, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 15, 2024
Debbie A
Tech.arrived on time and was very professional. Unfortunately he wasn’t able to complete the repair due to an insurance issue. Very disappointed in the communication this company has with their customer. It appears that this company has gone overseas with the call center. It took a month for to attempt to complete task. Very frustrating.
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We are glad to hear that our technician was punctual and professional during the repair of your washing machine. We appreciate your feedback.
Sears Home Services on February 16, 2024
Charles D
He was polite, knowledgeable and friendly.
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about the technician's professionalism and expertise.
Sears Home Services on January 24, 2024
John D
Professional and technical experience was very evident.
Customer service response - Thank you for taking the time to leave a review. We are glad that our professional and technical experience was evident during your service. We appreciate your feedback.
Sears Home Services on January 23, 2024
