575 Fletcher Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
megan B
Kathy H
Customer service response - A big thank you, Kathy, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 13, 2024
Lydia T
He was very knowledgeable and nice. Talked about various options. I couldn’t modify my phone number on the website nor did I receive a text message about arrival.
Customer service response - Thank you for highlighting our knowledgeable service. We apologize for the inconvenience with the phone number modification and communication; we're working on improving this.
Sears Home Services on June 09, 2024
Molly T
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 09, 2024
Deb S
Steve came out on 6/7 to repair our washer and perform a PM service on 3 other appliances. With his diagnostic done we needed several replacement parts which he ordered. He was very knowledgeable, professional and friendly. UPDATE: 6/18/24 All of the the parts needed to perform the repair on our washer arrived on 6/14. Technician David came out today to do the final repair work. He definitely knew his stuff!! The job took 5 parts and dismantling pretty much the whole machine. He was focused, professional and had our washer working in about 1 1/2 hours. Thanks, David for getting us back in working order!!
Customer service response - Thank you for sharing your positive experience with Steve's service on your appliances. We're glad to hear you were satisfied with his professionalism and friendliness.
Sears Home Services on June 10, 2024
Jeff A
Repairman called prior to arrival and worked carefully on my refrigerator. He tested the replacement icemaker before leaving. No complaints on the work. I just wonder what happened to the original morning appointment I had where no one showed up or contacted me.
Customer service response - We're glad to hear our technician performed diligently during your appointment and apologize for the missed morning slot without communication. Thank you for bringing this to our attention, and we appreciate your feedback.
Sears Home Services on June 07, 2024
Janelle J
Convenient, thorough, efficient.
Customer service response - Thank you for highlighting our commitment to thorough and efficient service. We're glad you found our service convenient!
Sears Home Services on June 07, 2024
Verna H
Understand the parts are not Made anymore.
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 05, 2024
Charlotte
Very knowledgeable and polite.
Customer service response - Thank you for acknowledging our expertise and politeness. We appreciate your positive feedback!
Sears Home Services on June 05, 2024
Debra D
Customer service response - A big thank you, Debra, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 05, 2024
