575 Fletcher Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
victor S
Very professional and knowledgeable
penny H
Julie N
Chester did a great job with the maintenance of the washer and dryer.
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words regarding Chester's excellent maintenance work on your washer and dryer.
Sears Home Services on February 06, 2024
Peggy B
Jason is pleasant, knowledgeable and efficient
Customer service response - Thank you for your review! We greatly appreciate your kind words about Jason and his service.
Sears Home Services on February 05, 2024
Gail Z
Eddie was great! My rating for him is a 5.
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that Eddie provided you with great customer care and displayed professionalism. We appreciate your feedback!
Sears Home Services on February 05, 2024
John B
He was fast, thorough and explained everything to us.😀
Customer service response - Thank you so much for taking the time to leave us a review. We are thrilled to hear that our technician was fast, thorough, and provided you with clear explanations.
Sears Home Services on February 06, 2024
Barbara C
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on May 12, 2025
Luis R
The service was excellent! Even though Brian was not able to replicate the issue I had reported, which is intermittent, he performed a detailed assessment of the main system components. The reason I am not giving SEARS 5 stars, is because they cancelled my service once, the same morning they were supposed to come. They keep sending you reminders about your upcoming appointment every day prior to it, including weekends, and warn you that you’re responsible to pay the call fee if you cancel less than 24 hours before, but then they cancel you on the same day. Totally unacceptable as I had to change my own schedule to be at home.
Customer service response - Thank you for your review, Luis! We're happy to hear you received excellent service from Brian, but we apologize for the inconvenience caused by the appointment cancellation. Your feedback is important, and we'll work to improve our scheduling process.
Sears Home Services on May 08, 2025
Anthony K
Repair person replaced the lid switch, indicating the washer was now functional. After repair person left I attempted to run a light wash through the normal cycle and the new switch continued to make a clicking noise and would not allow the wash cycle to commence. This was frustrating as my account was already charged for the switch replacement. Still, I thought that Andy did a timely repair of changing the lid switch and cable. Unfortunately there is now a constant water drip into the interior basket.
Customer service response - Thanks for the great rating, Anthony! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on February 17, 2025
Debra N
The original repair date that scheduled was changed to several days later. The text that was sent to me to confirm the date wasn’t set up correctly. I had to respond several times. This could be better. Arturo was the repairman and had the correct part so he fixed the microwave in 1/2 hour. 5* for Arturo.
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 23, 2024
