575 Fletcher Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kathleen C
This wa the 8th visit by the company, and they still didn’t have the parts I paid for one month ago. I’m very disappointed. I don’t think I will ever use this service again.
Customer service response - We apologize for the trouble you've faced, Kathleen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 03, 2025
paul N
Still haven't received the part I paid for that was due a week ago. 3/4/2025 Three weeks, so no part...
Customer service response - We apologize for the trouble you've faced, paul. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 25, 2025
Lily T
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on October 16, 2024
Julie T
Your automated system is beyond awful. I usually need to call 3 times to get through. The people answering the phones have such strong accents I can barely understand them. My renewal contract was screwed up which cost me hundreds of dollars I shouldn't have had to pay for repairs. The repairman are great. The support staff suck.
Customer service response - We apologize for the trouble you've faced, Julie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 22, 2024
Paul S
Zero stars, Peter misled us, and gave us no estimate or opportunity to decline service (which we would have) before he did the work. We never approved the $300 charge. The estimate approval had a forged signature. A complaint was filed and we will dispute the charge unless a $180 refund is provided.
Customer service response - We apologize for the trouble you've faced, Paul. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 12, 2024
K9I449
his service fine but SEARS itself SUCKs
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on August 04, 2024
Ernesto N
Really bad service, technician wanted to leave the minute he arrived he couldn't fix my issue due to thermostat being operated manually and with wifi
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 28, 2024
Michelle S
The technician was great , BUT, the customer service (phone representative) was HORRIBLE ! My appt was reschedule without having any conversation with me. I was repeatedly told several times, different arrival times. Noone EVER called me and I spent the WHOLE day waiting around. My time is valuable too and I would love to get a partial refund. Your company reports we, the customer, will be charged a fee if we cancel at the last minute and I truly feel it should go both ways. I hope I never have to use your service again as I don't feel valued at all and this visit was expensive !! UNHAPPY CUSTOMER !!! I give the technician a 10 out of 10 !!! Once again, his service was great !
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 08, 2024
Chris G
Had an appointment for 7/5/2024 from 1-5pm. Technician never showed up. What kind of service is that? Confirmed appt and a NO SHOW. WoW!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 07, 2024
Jose G
Technician showed up and says he cannot work on mini split AC system. Would have been nice if they would have mentioned that prior to coming out. Still had to pay $70 for service fee. Total scam. Don’t buy home warranty.
Customer service response - Thank you, Jose, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on June 30, 2024
