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575 Fletcher Parkway Reviews
Read reviews from customers who used our services at 575 Fletcher Parkway
Total reviews
490
Average Rating
4.7/5
He was good, came early which I appreciate. He found the problem easily so it didnt take long for him to finished the job.
Nieves,
Customer service response - Thank you for your review, Nieves! We're happy to hear that the technician arrived early and quickly resolved the issue.
Sears Home Services on 1750637521088
It was nice enough to keep in contact with me through the whole procedure. Did a fast job could’ve been done sooner if I received the parts. I think he did a good job. Thank you, Eddie. Sincerely, Richard
Richard V,
Customer service response - Thank you for your review, Richard! We're happy to hear that Eddie kept in contact and did a good job. We appreciate your patience with the parts delivery.
Sears Home Services on 1748910462587
Barbara C,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1747093445672
The service was excellent! Even though Brian was not able to replicate the issue I had reported, which is intermittent, he performed a detailed assessment of the main system components. The reason I am not giving SEARS 5 stars, is because they cancelled my service once, the same morning they were supposed to come. They keep sending you reminders about your upcoming appointment every day prior to it, including weekends, and warn you that you’re responsible to pay the call fee if you cancel less than 24 hours before, but then they cancel you on the same day. Totally unacceptable as I had to change my own schedule to be at home.
Luis R,
Customer service response - Thank you for your review, Luis! We're happy to hear you received excellent service from Brian, but we apologize for the inconvenience caused by the appointment cancellation. Your feedback is important, and we'll work to improve our scheduling process.
Sears Home Services on 1746687595494
Repair person replaced the lid switch, indicating the washer was now functional. After repair person left I attempted to run a light wash through the normal cycle and the new switch continued to make a clicking noise and would not allow the wash cycle to commence. This was frustrating as my account was already charged for the switch replacement. Still, I thought that Andy did a timely repair of changing the lid switch and cable. Unfortunately there is now a constant water drip into the interior basket.
Anthony K,
Customer service response - Thanks for the great rating, Anthony! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1739789377985
The original repair date that scheduled was changed to several days later. The text that was sent to me to confirm the date wasn’t set up correctly. I had to respond several times. This could be better. Arturo was the repairman and had the correct part so he fixed the microwave in 1/2 hour. 5* for Arturo.
Debra N,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1734934575559
Jean-Marc R,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1726786657051
Andy did the best he could with the parts he arrived with. Problem is still unresolved. Not his fault. The appt was scheduled for 8-12, but Sears system deleted it out and he had to put it back in the cue to do the repairs. He finally got here at 2 p.m.
Sherrie B,
Customer service response - We apologize for the scheduling issue and the inconvenience it caused. We're glad Andy did his best and we'll work on improving our system to prevent future issues.
Sears Home Services on 1722334545363
Duane S,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1718160025228
Sure wasn't a good value. $290.00 for $5.00 switch. This service call should have been no more than $50. Now I know why Sears went bankrupt.
Jim M,
