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575 Fletcher Parkway Reviews
Read reviews from customers who used our services at 575 Fletcher Parkway
Total reviews
490
Average Rating
4.7/5
Patricia C,
Customer service response - Hi Patricia, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1768181267486
I’ll start with the positive. The problem was fixed. My appointment was originally scheduled on a Wed. am & on late Tues. was pushed to late Fri. When the repair man finally arrived he was SALTY! Grumbling “I won’t be able to get back there” (my stove was broken) as if I designed the kitchen to make his day bad. I thought maybe this guy is just having a bad day. He started humming and he actually repaired my stove in about 30 minutes, which was great. He told me “You can throw away these parts.” Packed up his stuff & split, leaving the boxes & replaced parts for me to thrown away. Not cool.
Donna H,
Customer service response - We're glad your stove was fixed, Donna, but we apologize for the rescheduling and the technician's demeanor. We appreciate your feedback and will work to improve our service experience.
Sears Home Services on 1745797841626
Darrell V,
Customer service response - Hi Darrell, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1724032514180
I feel I was charged for a repair trip that nothing was able to be repaired. I bought all the parts recommended by repair man but he did nothing that trip but it cost me $169.00. This trip he installed all the stuff up purchased for $700.00 and was charged $351.00 for this repair. It should have been hall that since I paid for a trip where nothing was done.
Craig W,
Customer service response - We sincerely apologize for any confusion regarding the charges and understand your frustration. Thank you for bringing this to our attention, and we'll look into making things right.
Sears Home Services on 1716438747492
The technician was extremely knowledgeable and friendly when it came to coming out and being on time and knowing the equipment. We were just taking back a little bit by the price. We had the same pretty much thing done August 2022 and the price was $200 more this time around. I know things have gone up but $200 is pretty significant. We almost could’ve bought a new dryer for what we paid.
Jen E,
Customer service response - Thank you for your feedback. We apologize for any inconvenience caused by the price increase. We appreciate your business and will take your comments into consideration for future pricing.
Sears Home Services on 1707532335988
Follow up service for belt replacement. Unfortunately the tech didn’t know how to install belt thought it was the wrong belt tried to stretch out to fit. But after phoning another technician found out she was installing incorrectly. Installed it and everything is working.
Sherry W,
There was a scheduling problem on Sears (not this repairman). He was supposed to come between 8am and 12 noon. However he did not come until 3:45pm. Repair went well but I recommend Sears re-evaluate their schedule program.
Jim B,
Waited 4 1/2 hours. I’m a landlord. Very inconvenient! Text message would not give more detailed information on arrival time despite claims it would, after I opened the request. Wrong! I won’t use them again. Technician Andy was knowledgeable and nice.
Nance S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762131543094
The dryer is not heating again- I will need another service call this week
Kim T,
Customer service response - We apologize for the trouble you've faced, Kim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731251324324
Technician not helpful and thought warranty company will not pay but place a bandaid. Not a satisfied customer!
Vince O,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723357434258
