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49693 Harrison Street Reviews
Read reviews from customers who used our services at 49693 Harrison Street
Total reviews
94
Average Rating
4.5/5
Raul R,
Customer service response - Thank you for rating us, Raul. Please reach out if you need anything else related to Sears Appliance Repair! Your feedback is valuable to us, and we're here to assist you.
Sears Home Services on 1709774292743
Harold J,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1751252321461
Jamie the technician diagnosed the problem but did not show on the install date. He indicated I was not home which is untrue. I was home all day and evening. No show on the next date. Terrible customer service. I give Roman 5 stars because he called when on his way, arrived and completed the repair. Very professional. I was a happy Sears customer many years and never had service like this.
colleen P,
Customer service response - We apologize for the missed appointments and inconvenience, Colleen. We're glad Roman was able to complete the repair professionally, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1731633330198
Our tech-Jamie was awesome your appointment system Sucks!!! We received emails and a tracking link. He was coming all day long every-time we checked the time was extended. His arrival time was from 8 am till he actually arrived after 5 pm. We sat here the entire day based on the continued updating of his arrival time.
John N,
Customer service response - We apologize for the inconvenience caused by our appointment system and appreciate Jamie's positive remark. Thank you for your patience and feedback, as it helps us improve our services.
Sears Home Services on 1718158427061
He was rude and not helpful. Doesn't communicate. Doesn't tell me what he's done. He said he's done something and I'm not even sure if he did it.
Leo C,
Customer service response - We're really sorry to hear about your experience, Leo. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722560132970
I paid more for the repair for the convenience of our renters.
Linda S,
Customer service response - We apologize for the trouble you've faced, Linda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1763431066648
Terrible service the guy that came to did nothing We have had to clean up water that is leaking inside from ACUnit.Some one was suppose to come today anything My husband is disabled. We are so angry the way this has gone. Norma jewell
norma J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1757033801193
Maria R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1753141916251
My experience with sears and their tech was absolutely horrible. I live in the desert area and yes I know it’s hot in the summers here. My AC went down and sears sent a tech to diagnose it. Well the tech was in and out in about 20-30 min with an answer of the AC has no power. He said I’ll submit the report for approval so we can get this fixed. Mind you he didn’t even wanna be there. He was cursing under his breath because it was hot and he was very mad that he was in this call. So fast forward he never submitted anything which prolonged the process and every time his dispatch tried to contact or email him there was no reply. That being said my home warranty company had to reassign the job and start the process over. I ended hiring my own AC company $4300 later and no AC for about 7 days in 117 degree weather. So yeah sears and their tech dropped the ball big time.
Rob S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752808505319
I had a sears /technician scheduled for today 8/23/24 between 1pm-5pm and never showed up. What a waste of my time. Nobody from sears or choice home warranty called me or send me a text or email. Now sears giving me the run around. Bad customer service.
Jorge S,
Customer service response - We apologize for the trouble you've faced, Jorge. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724565958872
