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100 S Puente Hills Mall Reviews
Read reviews from customers who used our services at 100 S Puente Hills Mall
Total reviews
406
Average Rating
4.6/5
Jaden M. doesn't even show up, but marks that he visited and charges Sears $65 for a fake visit, what a scam. Do not use this fake service!
TM C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1733039451257
Terrible service
tony M,
Customer service response - We apologize for the trouble you've faced, tony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728801928748
First, it was difficult to make appointment online, and impossible to make appointment over the phone. Second, after arriving over 4 hours late, my ice maker was still left not working or replaced.
JOAQUIN D,
Customer service response - We apologize for the trouble you've faced, JOAQUIN. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727587095106
Caroline marked it that she had arrived and a completed appointment and she did not show up This is the second time she does that and I requested not her for my appointment, however she was still assigned. I assume you have no one else in the area. Guys please keep away from Caroline, she might be new, but lying to your employer and customers is unacceptable and playing with their time as well. I had to take 2 days off from work for nothing. I am seriously considering cancelling my protection agreement We need some kind of responsibility and accountability. Others time is worth as much as ours be kind and think about your actions before doing them. I would give a zero star but there is no option for that
Josefina M,
Customer service response - Thank you for your kind words; we're thrilled to hear you were satisfied with Chris's service. We look forward to serving you again in the future.
Sears Home Services on 1723083186928
Christina the technician , is no show again. Unprofessional. We have no trust on her work. This is not the first time. Last March she made us wait two months to fix microwave. No call and kept not showing for appointments. Made so many calls and complain and nothing done. Please give us a new technician. If not , will have to cancel and get new insurance. This should be be a zero star but there was no option.
Monette K,
Customer service response - Thank you for taking the time to bring this to our attention, Monette. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1722176556353
Sears tech did not do the work at my home but I was sent the work was performed. I tried to get in touch with a live person all I got was Samantha a virtual assistant person who did nothing for my issue👎🏼 !!
Carlos P,
Customer service response - Thank you for recognizing Carolyn's punctuality, expertise, and interpersonal skills. We're glad she could provide you with great service.
Sears Home Services on 1720413788813
The Technician and the services he provided were 5-Star! The new Bot AI system is not! It took almost 2 months, 4-5 System Cancelled Repair Orders to get the parts ordered and received on my Washer installed. I spent over 8 hours of on-hold time. The Tech should be promoted; the IT management responsible for the Bot System should be fired…
danl01234,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717400820381
Timothy L,
Customer service response - Hi Timothy, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1709784059075
My refrigerator was fixed on the 29 of Dec 3023 and not even 19 days later, my ice machine is not working again. On top of that I can’t even get ahold of someone to come back out and reopen the claim. I’m very I Upset, you pay money and look.
Laura B,
Customer service response - Thank you for taking the time to bring this to our attention, Laura. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705913607560
Had a new compressor installed on my refrigerator. The bill had a 50$ charge for cleaning and maintenance. I told the repairman that I didn’t ask for that and didn’t want it. I asked him to remove that charge and he said he could not, that it was part of repair work. Something to do with the Freon. That was a complete lie. I called and spoke to customer service and they said that he lied to me. They refunded the 50$. Serviceman lied to up his commission. A straight up crook.
Sweeptheleg1969,
