100 S Puente Hills Mall Reviews

The issue is not resolved. After more than 3 hours, the fridge is still not cooling, and I have scheduled another appointment. The $210 charge included a diagnostic fee, cleaning, and service. However, there was no proper diagnosis. I explained to the technician that the fridge shuts off on its own and does not cool. He said the dirt underneath may have caused the compressor to overheat, but the fridge has worked before with the same dirt present. When asked what happens if that was not the issue, he stated I had a 30-day warranty on the repair. The technician was on site for about 20 minutes, most of which was spent answering my questions. The fridge was not cooling while he was here, but he said it would take time. Hours later, it is still not cooling. Because the problem was neither identified nor fixed, the diagnostic fee should be waived. In addition, the automated customer service system has not provided any useful support in resolving this matter.

The technician Carolyn O. was great; however, this experience with Sears Home Service turned out to be the worst ever. The original technician diagnosed the problem with my oven, ordered parts and set a new appointment. No one showed (or called) on that date; made another appointment and no one showed up (or called) on that date either. Today was the third appointment to install the parts for my oven. Carolyn O. came today and said the first technician misdiagnosed the problem and a different part was needed. I cancelled everything since I just can't go through all this again. There is absolutely no way to talk to a live person on the phone. I'll never use their system again. I'm sorry that Carolyn O. was the one to accept the brunt of my displeasure.

Kept Getting The Run Around It Took Them Almost 2 Months To Get My Washer Repaired technician Didnt Even know where he ordered the parts to he kept saying that i had received the parts or he didnt know if they received them at their warehouse i called and ask for a refund and was refused i spend almost $300 going to wash at a laundrymat and they refused to reinburst me for that smh very dissapointed in there warranty service unsatisfied costumer here never again!!!

Poor service. don't fixed nothing and now I lost my $55 deductible.

I want to know how much do I have to pay

Sears phone service sucks. A representative over the phone really told me to clean my dryer professionally before he sends a technician.

After the 4th attempt to get a technician out here for my refrigerator repair, wish I should note started when a technician defrost it my ice maker. The prior three cancellations were due to Sears part. And most all the last technician was nasty horrible rude. I was asked to sign a disclaimer which I have never done prior, and when I asked him what is this about he got really almost violent with his voice. Was a very ugly situation that I have never experienced with a Sears technician prior, very disappointed. My refrigerator still remains unattended.

Never showed up

Sears repairment AI system was terribly bad. The AI system asked me a hundred questions, claiming it’s for the purpose to prevent waste of customer’s time and money. But I don’t think any one evaluated my answers at all, otherwise they could have told me that my dishwasher had a bad motor, and that motor is a discontinued part, without sending out a mechanic to come over, asking the same questions, which I have already answered completely in the registration form. So the Sears mechanic just to show up and collect the fast estimate money for Sears within less than half minute. I wonder what is the purpose for that Sears applied AI registration system.