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100 S Puente Hills Mall Reviews
Read reviews from customers who used our services at 100 S Puente Hills Mall
Total reviews
406
Average Rating
4.6/5
I would not use them again. Please read on…. Some of their technicians are good some bad. Mark Chavez was excellent. He truly understands customer service and is skilled at his craft as a refrigerator repairman. Norberto on the other hand was horrible. He didn’t want to work and he argued the whole time he was at my house. And Sears automated system is lacking. They need to adjust so you can connect with a person. The system gives you a few options and that’s it. Options to schedule or reschedule. There is not an option for customer resolution. And it lacks accountability.
Michael R,
Customer service response - Thank you for your feedback, Michael. We're glad to hear Mark Chavez provided excellent service, but we're sorry for your experience with Norberto and our automated system. Please contact us directly so we can address your concerns.
Sears Home Services on 1759370776742
Ethmane, the service repairman was patient, informative, and professional. He diagnosed the issue in a matter of minutes, keeping us apprised of the process to follow. Having the compressor go bad on an appliance manufactured in May of 2018 it is difficult to process.
Juan P,
Customer service response - Thank you for your feedback, Juan Carlos! We're glad to hear Ethmane was patient, informative, and professional, and we understand the difficulty of dealing with a compressor issue on a relatively new appliance.
Sears Home Services on 1757654090815
Very professional and new what the problem was and he resolvedyes it.
Debra S,
Customer service response - Thank you for your positive feedback, Debra! We're glad to hear the technician was professional and resolved the problem efficiently.
Sears Home Services on 1746069433462
Dan appeared to be knowledgeable and completed repair of washer however parts did not arrive to repair dryer so had to reschedule.
Pam B,
Customer service response - Thank you for your feedback, Pam! We're glad to hear Dan was knowledgeable, and we apologize for the delay with the dryer parts.
Sears Home Services on 1743988185346
The technician was very professional and provided pertinent information.
Christine N,
Customer service response - Thank you for your positive feedback, Christine! We're glad to hear the technician was professional and informative.
Sears Home Services on 1736081883933
Jacquelynne L,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1733673683260
Debbie B,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1732603726078
Rudy was very helpful. What I am upset about is that I had to provide the details of my oven having no power at least six different times via text and email. And yet, no one suggested I unplug the oven and re-plug it in. That is what solve the problem. I’m very angry that I had to pay $129 for Rudy to tell me this. Someone should’ve told me this along the way. I would like my money back, and I am going to call soon to request that. Unless you can do that with this review. I am disappointed with Sears as a company.
Deanna G,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1721105867852
Consuelo H,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1720152815329
Ethman did a good job of replacing our ice maker, however, I had to call him back because the ice bin was stuck and did not pull out far enough.
Lori G,
Customer service response - We apologize for the inconvenience caused and thank you for bringing this to our attention. We're glad Ethman could initially assist and appreciate your patience as we addressed the ice bin issue.
Sears Home Services on 1711420660621
