Appointment Lookup
802-552-4364
100 S Puente Hills Mall Reviews
Read reviews from customers who used our services at 100 S Puente Hills Mall
Total reviews
406
Average Rating
4.6/5
nice guy，very professional
王强,
Frank provided a very high level of customer service. When he called he explained that it did not show that I had made the right service call for the Water Heater under the Sears Home Warranty service. He provided the correct information, therefore, I contacted Sears to open the correct service call under the plan. Upon receiving the service order #, Frank confirmed that I had made payment for the service call and provided the service order # to him. I had been out of hot water for 4 days with my grandbaby being here are my house. Thank you Frank for your excellent service and for fixing my water heater. You made our weekend!!! :)
Maggie,
Christina G,
The technician was very professional and attentive. He did not have the part but was resourceful and got a hold of bother technician that did. The part was hand delivered and the technician came back to instal same day! Excellent service!!
Maria S,
Frank M,
Customer service response - Thank you so much for the fantastic 5-star rating, Frank! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1707175597930
Would of been a five if he would of cleaned up his mess
Painadvocate,
Customer service response - Thank you for your feedback. We apologize for the oversight, and we'll ensure our technicians are reminded to clean up after their work.
Sears Home Services on 1777401820135
The process of setting up an appointment when having a warranty on your appliance is very frustrating.
Ricardo R,
Customer service response - We apologize for the frustration you experienced with setting up an appointment, Ricardo. Thank you for your feedback, and we'll work on improving this process.
Sears Home Services on 1773622976049
Good technicians, just don't like everything AI.
Gregory P,
Customer service response - Thank you for your feedback, Gregory! We're glad you found our technicians good, and we appreciate your thoughts on AI.
Sears Home Services on 1773623531252
Tech was knowledgeable. Complained about our setup, and he said he wouldsend us photos of an electrical issue, but failed to do so. He did diagnose the issue, and we have an electrician co.ing to resolve issue.
Erik M,
Customer service response - Thank you for your feedback, Erik. We're glad to hear the tech was knowledgeable, but we're sorry for the oversight regarding the photos. Please contact us directly if you need further assistance.
Sears Home Services on 1765162678564
Dishwasher. Tech was professional and assessed the issue. Cost of necessary repair outweighed the price of a new unit.
David P,
Customer service response - Thank you for your feedback, David! We're glad to hear the technician was professional and provided a thorough assessment of your dishwasher issue.
Sears Home Services on 1763345627241
