Appointment Lookup
802-552-4364
100 S Puente Hills Mall Reviews
Read reviews from customers who used our services at 100 S Puente Hills Mall
Total reviews
406
Average Rating
4.6/5
Would of been a five if he would of cleaned up his mess
Painadvocate,
Customer service response - Thank you for your feedback. We apologize for the oversight, and we'll ensure our technicians are reminded to clean up after their work.
Sears Home Services on 1777401820135
The process of setting up an appointment when having a warranty on your appliance is very frustrating.
Ricardo R,
Customer service response - We apologize for the frustration you experienced with setting up an appointment, Ricardo. Thank you for your feedback, and we'll work on improving this process.
Sears Home Services on 1773622976049
Good technicians, just don't like everything AI.
Gregory P,
Customer service response - Thank you for your feedback, Gregory! We're glad you found our technicians good, and we appreciate your thoughts on AI.
Sears Home Services on 1773623531252
Tech was knowledgeable. Complained about our setup, and he said he wouldsend us photos of an electrical issue, but failed to do so. He did diagnose the issue, and we have an electrician co.ing to resolve issue.
Erik M,
Customer service response - Thank you for your feedback, Erik. We're glad to hear the tech was knowledgeable, but we're sorry for the oversight regarding the photos. Please contact us directly if you need further assistance.
Sears Home Services on 1765162678564
Dishwasher. Tech was professional and assessed the issue. Cost of necessary repair outweighed the price of a new unit.
David P,
Customer service response - Thank you for your feedback, David! We're glad to hear the technician was professional and provided a thorough assessment of your dishwasher issue.
Sears Home Services on 1763345627241
I would not use them again. Please read on…. Some of their technicians are good some bad. Mark Chavez was excellent. He truly understands customer service and is skilled at his craft as a refrigerator repairman. Norberto on the other hand was horrible. He didn’t want to work and he argued the whole time he was at my house. And Sears automated system is lacking. They need to adjust so you can connect with a person. The system gives you a few options and that’s it. Options to schedule or reschedule. There is not an option for customer resolution. And it lacks accountability.
Michael R,
Customer service response - Thank you for your feedback, Michael. We're glad to hear Mark Chavez provided excellent service, but we're sorry for your experience with Norberto and our automated system. Please contact us directly so we can address your concerns.
Sears Home Services on 1759370776742
Ethmane, the service repairman was patient, informative, and professional. He diagnosed the issue in a matter of minutes, keeping us apprised of the process to follow. Having the compressor go bad on an appliance manufactured in May of 2018 it is difficult to process.
Juan P,
Customer service response - Thank you for your feedback, Juan Carlos! We're glad to hear Ethmane was patient, informative, and professional, and we understand the difficulty of dealing with a compressor issue on a relatively new appliance.
Sears Home Services on 1757654090815
Very professional and new what the problem was and he resolvedyes it.
Debra S,
Customer service response - Thank you for your positive feedback, Debra! We're glad to hear the technician was professional and resolved the problem efficiently.
Sears Home Services on 1746069433462
Dan appeared to be knowledgeable and completed repair of washer however parts did not arrive to repair dryer so had to reschedule.
Pam B,
Customer service response - Thank you for your feedback, Pam! We're glad to hear Dan was knowledgeable, and we apologize for the delay with the dryer parts.
Sears Home Services on 1743988185346
The technician was very professional and provided pertinent information.
Christine N,
Customer service response - Thank you for your positive feedback, Christine! We're glad to hear the technician was professional and informative.
Sears Home Services on 1736081883933
