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802-552-4364
100 S Puente Hills Mall Reviews
Read reviews from customers who used our services at 100 S Puente Hills Mall
Total reviews
406
Average Rating
4.6/5
Guy did a good job overall. However, he set up an appointment, then was pulled off because the parts took a week to arrive. It should have been better coordinated. To his credit though, he did show up again the day the parts arrived. I am more upset with the Sears system where you cannot get anyone on the phone who can answer a question. Spent over an hour trying to figure this thing out. I don''t blame this guy, who was very polite and quick and did everything I asked.
Roy B,
Customer service response - We apologize for any inconvenience caused by the delay in receiving the parts and any difficulties you experienced with our phone system. Thank you for acknowledging that the technician was polite, quick, and fulfilled your requests. We appreciate your feedback and will work on improving our coordination and customer service.
Sears Home Services on 1706912375846
technician was courteous professional knowledgeable and maintained a good attitude throughout
Robert V,
Mario G,
Technician was great. Sears customer service is terrible. They canceled 2 appointments without notice.
Elvira B,
HVAC technician is knowledgeable and quickly remedied ac issue. 11 days for an appointment is pretty outrageous. We understand if parts need to be ordered. initial encounter to assess the issue should be 1-3 days.
shirirx,
Customer service response - We apologize for the long wait time for an appointment, shirirx. Thank you for your feedback, and we're glad the technician was knowledgeable and resolved the AC issue quickly.
Sears Home Services on 1785192395745
The repairman who ordered the part said 2 parts were needed This repairman said only 1 I do not understand
Nadya B,
Customer service response - We apologize for the confusion regarding the parts needed, Nadya or Nadine. Please contact us directly so we can clarify and assist you further.
Sears Home Services on 1742868274364
Jose offered only to check my washer. I tried explaining to Jose that I had purchased the laundry bundle, but he said no and came over to check the washer. Jose found out that there was nothing wrong with the washer and only charged me $50. He told me to call a plumber. He didn’t service the dryer. I printed the paperwork where I purchased the laundry bundle online, but I didn’t want to argue with him.
Arturo R,
Customer service response - We apologize for the misunderstanding, Arturo. We appreciate your feedback and recommend contacting us directly to address the issue with your laundry bundle.
Sears Home Services on 1733288617830
Tech Rudy was informed oven parts are no longer available and we would be receiving a phone call for a check made out to us to choose a replacement oven.
sue V,
Customer service response - We apologize for the inconvenience, Sue. We're glad Rudy provided the necessary information, and we appreciate your patience as we work on resolving this issue.
Sears Home Services on 1730688851381
The repair itself was very quick and worked well once they got the parts shipped and they rescheduled a couple of times. This led to a week of downtime. Hate their AI assistant - sometimes you just need to talk to a real person and that was not possible.
Kevin D,
Customer service response - Thank you so much for the fantastic 5-star rating, Kevin! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1719796638795
Scheduled for 8am-11an. Got late notice that tech wasn't coming until 3pm. Then, when he did show up, he didn't do anything and said something has to break and stop working in order for the warranty to cover it. Still charged me $100 Deductible Plus $118 service trip charge.
SPTT J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1785678193676
