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100 Brea Mall Reviews
Read reviews from customers who used our services at 100 Brea Mall
Total reviews
418
Average Rating
4.8/5
Company failed
Duane was very professional and completed his job efficiently. BUT, the company failed to show up the day before for an appointment, even after I talked to customer service who said someone would be here before the end of the day. Very difficult to communicate with anyone, I just got online and rescheduled after not hearing anything about the day before. They said they showed up and had a picture of a house that was not mine, I was there all day and no one called or came by. I would give them a ZERO for that.
Don C,
Yorba Linda, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731719961837
Terrible service all around.
I have had Sears Home service insurance for several years now. I have used it a few times for basic plumbing. I had an issue with my AC unit and it was a terrible experience. Where do I start.? After the first technician arrived several hours after the a lot of time. He stated I need a new pan for the leakage in the AC furnace. He said he would schedule a return visit with the pan. I scheduled the return visit several times and they did not show. There was not even a courtesy call. . I called customer service multiple times and still did not show. Finally they showed up after approximately three weeks of a non-functioning AC unit. The new technician that came had no idea that a pan was needed. He said he would reschedule. When he rescheduled, he returned and stated they could not find the pan and that they recommended a whole new unit. Bottom line they wanted to sell me a whole unit. I called a friend of mine who works in AC repairs and he fixed the leak resulting from a Clogged drainage pipe. I will be canceling my service. Horrible experience.
Arturo P,
Fullerton, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1723844439754
Awful service
Technician was very rude, didn't provide any solutions to the problem, didn't assembly parts correctly and we still have the problem unsolved.
Robert V,
Anaheim, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1710625883122
Ramon good, Sears BAD.
Ramon at least told me the truth as far as he knew it, no one else did. I've been trying to repair my stove since Oct 26 with no help from Sears. After numerous phone calls and 5 service appointments my stove clock/timer display still does not work. With Sears help I've order 2 different parts, unfortunately neither one was correct. I was charged shipping when I had to return the first one. Nice way to increase your profits. I'm totally and completely frustrated with Sears lack of service.
Sue H,
Orange, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700613914068
Problem exists
Nice lady but did not fix the dryer. nothing changed
Noushy B,
Anaheim, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697837752107
?
Thanks for services. Professional and timely. Appreciated her.
Cheri A,
Anaheim, CACustomer service response - Dear Cheri thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697060954893
Replace under warranty compressor
Christopher is a great tech but sears over charging for labor and parts is ridiculous. Less than 1.5 hour for over $540. And no one we can call to talk to complain or explain this ridiculous charges nit even a dr. or a lawyer charge this for 1.5 hour of service.
Bayan L,
Anaheim, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695944893792
Terrible
He's come out about 6 times and the washer still doesn't work
Ashwin S,
Orange, CACustomer service response - Ashwin, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693441158301