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100 Brea Mall Reviews
Read reviews from customers who used our services at 100 Brea Mall
Total reviews
418
Average Rating
4.8/5
Disappointed
Disappointed in the lack of service An expensive part needs to be replaced and it wasn't shown to us at all. The machine wasn't even opened to indicate a review was done.
Eileen B,
Yorba Linda, CACustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1753220276810
Water softener
Didn't install the new softener exactly where the old one was now a folded table I had stored next to it that he moved won't fit anymore. Asked him about a strap that was on the bottom of the old one that I removed he said he didn't remove it so he was not going to put it back. I removed it trying to see where the leak was. I guess it's policy but I think they should dispose of the old one. He said it was my property and it was trash and he doesn't take trash.
Ray H,
Yorba Linda, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709833315634
Negativity
Most of his comments were on negative side. Telling me our smart ecobee thermostat isn't good and whoever wired it did it wrong, but then at end saying that it was wired correct after all. And I as homeowner is one who wired it with help of ecobee support, so didn't feel too good to hear his comments. He did confirm our furnace works, bypassing thermostat signal, so it narrows down issue which may be signal from thermostat, which is helpful.
Micheal R,
Anaheim, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698874495388
Not reliable
The appointment was canceled at the last minute. There is no in person assistance. I was very disappointed with their service.
Hiromi I,
Yorba Linda, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782515121755
Kenmore 79641262610 Washer Repair
Technician came quickly and diagnosed problem as the drain pump and ordered part. Waited 2 days for part to arrive and technician came back. Washer has new error code of TE but he thinks it's LE and orders a Rotation Sensor he says is bad. Waited across weekend for part and Technician came Monday morning to install part. He now realizes the washer doesnt have that part on it and no confirms the TE error code. Opens washer back up and sees white thermistor wire has come out of terminal. He then wanted to order wire harness for the next day. I said to solder the wire back on and ended up doing it for him and washer now worked. Then I tried to get a refund for the rotation sensor but got no responses. There is only a AI chat bot, a AI call bot and it got rather rude when I asked to speak to a live agent. It just told none are available and asking again wouldnt change that. I had to dispute the charge with my credit card company Never again will I use this service or brand again
Dale L,
Anaheim, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781647406686
Rating Norbertos service
Roberto was very rude and condescending . I tried to explain the problem of the leaking tube that was TEMPORARY fix to stop the leak. I asked him to change the hose to prevent further leaks . He said no. Since it's not currently leaking , it doesn't need to be changed! I mentioned it was under warranty and he said "Talk to them, I'm just the messenger." There was a wet spot on back panel near the water filter. He said he doesn't handle that. So he won't inspect it. Because of the leak from tube that ruined all my wood floors (24k damage to demo & replace). I wanted to be sure those leaks were looked at. I understand now the problem needs to be reported to my warranty company. However, the way I was treated by Norberto was inexcusable!!!
Joann M,
Brea, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1781033766766
Horrible service
I wondered why I stopped using Sears for my washer/dryer maintenance/repairs, so I scheduled an appointment for today between 8am & 12pm. At 1:27pm I finally received a call from the technician that he should be at my house within the next hour. He provided the excuse that Sears put him on a late start schedule so he was behind on his appointments. An hour came and went. At 4:20pm I received another call stating he would be there in about 35 minutes. After arriving almost 5 hours late he didn't do any service to my washer. He said the problem I have been having for over a year didn't exist and it was likely something I was doing that created the problem. He didn't service the machine or take anything apart. He charged us $129 for the visit and was gone within 10 minutes. No service performed. No discount for being 5 hours late. I tried calling to have someone else come out and they don't have any people you can talk to. Only their AI named Samantha. Now I remember why I stopped using Sears. What a waste of time and money.
Nancy C,
Placentia, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1771885642081
Check the ac
He didn't know what he was here for; at first he thought he came to check the heater; he had no knowledge of why he was sent by the company; lost confidence with him;
Fred G,
Yorba Linda, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1761602600220
Homeowner
Six months you guys have not fixed my freezer really bad company. I would never recommend this to anyone. Six months is still not working.
Jerry T,
Anaheim, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1759786104695
Refrigerator Repair
Chris did a great job. He diagnosed the problem, and a fix is on the way.
Cynthia P,
Yorba Linda, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1741308681868