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3150 S 4th Ave Reviews
Read reviews from customers who used our services at 3150 S 4th Ave
Total reviews
668
Average Rating
4.8/5
Horrible experience
My appointment was originally scheduled for Tuesday. The first issue was they gave me a 9 hour window 8am to 5pm. Tuesday morning around 10am they called and said the technician couldn't make it and had to reschedule for Thursday again we were given a 9 hour window. My wife had to reschedule appointments and waste the entire day for the technician to show up at 4:58. He was there for 5 minutes and said there was nothing he could do and left. He said he would call the warranty company in the morning and let me know but I had to reach out to him at 4 pm the next day after I talked to the warranty company and found out he had done nothing. He didn't respond for an hour and then said he called and they were assigning a different company to the call. I don't think this was Ignacio's fault. This was completely on Sears home services. The fridge make and model was in the work order so they should have know right off the bat that they couldn't handle it. Ignacio said he didn't get the work order until 3pm on Thursday even though the appointment was rescheduled on Tuesday. Bottom line is I believe that Sears home services have no idea what they are doing and are just ripping people off wherever they can. This was a home warranty claim so I didn't have a choice but I would rather take out a loan or max out a credit card to fix the problem than deal with this company again!
William M,
Yuma, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721512031485
Lazy and unprofessional
Tech did not try to resolve problem. First tech did not have work truck and had to reschedule. The next day his work truck broke again and had to reschedule. Third day a different tech came out and saw a roach on the way and says he cannot work on it for that reason. I purchased a warranty for service parts and labor. I did not receive any such thing. Technician was rude to my parents and made for an unpleasant situation.
Matthew F,
Yuma, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1721338656661
Did not do the work.
Did not do the work. Can not rate the work.
Vinni H,
Yuma, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1717018005135
Bad
He was very polite however he did not fix the washer. SO his service was poor and useless.
Marta S,
Somerton, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708985267826
Wrong applience
Brain was given a wrong work order ! He was supposed to repair my dryer not my washer ,this is the second time that my dryer has needed repair ! Brain called he didn't show up .
Maria G,
Yuma, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1705709910971
Careless tech
He started tearing everything out completely careless, hitting the inside glass unessesary left the refrigerator un stable wouldn't tell how long to expect for it to work normal again or anything.
Saulo R,
Yuma, AZCustomer service response - Dear Saulo thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1704753110416
Issue not solved
Parts were ordered and Installed, issue was not solved. Dishwasher still leaves dished covered with debris after every wash cycle. Technician provides no alternatives to correct this situation and leaves with no recourse or further contact.
Christopher H,
Yuma, AZCustomer service response - Dear Christopher thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973831017
Didn't take the time to diagnose problem
Victor was in and out of the property within 15 minutes. He claimed the refrigerator was cooling at the correct temperature. However after using multiple thermometers I was able to confirm that this was not the case. Feels like he just didn't want to do the job of diagnosing our refrigerator's issue.
Jorge U,
Yuma, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664166622