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3150 S 4th Ave Reviews
Read reviews from customers who used our services at 3150 S 4th Ave
Total reviews
668
Average Rating
4.8/5
technician issue
Technician was not able to move washer to get the serial number or model number. Tech. needs to be able to move appliances without stating he can't due to back issues. We are not satisfied with the tech. sent out.Ouur claim has been denied becouse he stated in his report our washer was in patio. These homes have all washers, dryers and water heaters in our patio. these home are over 50yrs old.
Victor R,
Yuma, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753478987889
Still not fixed
Still giving H error. I unplugged for 10 mins. Continues to beep with H1 error. Reset error message. Nothing worked.
Karen M,
Yuma, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1747949752515
unsatisfied
Technician told my husband that the broken glass was not wear and tear but it was. Nothing fell on top of it. One of our dual burners was out, but he blamed our griddle for causing the break on the glass. (he said the griddle was bent and since one side got hotter than the other and that's why it broke. If that's the case some of the dual burners were out and that probably caused the break not my griddle, his explanation contradicted him) We are on a budget and he just caused us money we didn't have as he was not an honest person. He stated the griddle was crooked and that caused the break but that is not how it happened. And he told my husband in order to repair it, it would cost us around $1000 and that is more than what we paid for it.
Jose V,
Yuma, AZCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744753732625
Sears messes up the order
Can't really say how Steven would have repaired our dishwasher, since it was not repaired. Sears put it down as a range, even though we confirmed with Assured that it was set up as a dishwasher. Steven says he cannot repair because of that. So we waste a day waiting for the repair, and a week getting rescheduled.
John O,
Parker, AZCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740782389938
Don't bother with this company
You'll get a nine hour repair time window that never narrows down. Yes, you read that right: They actually expect you to sit there for 9 hours and wait for them. I have never encountered this with another business. At 9.5 hours the tech texted me that he had another job ahead of mine and was that ok? We had plans at 10 hours so that didn't work. Had to reschedule with another company thru our warranty company and now we have to wait another week to get the oven repaired. Have a question? Their phone number doesn't allow you to speak to a live person. The tech, Josh, offered me the phone number to the office but said he'd text it to me. I waited 5 minutes (5:55 PM by now) and texted him that I needed the number and he sent it just after 6 PM. When the office had just closed. How thoughtful was that?! You get what you get in Yuma. I would not do business with a company that doesn't allow communication with a person, and doesn't narrow down the repair time into 2 or 4 hour time slots like every other company, so this company is out for me.
Lisa B,
Yuma, AZCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740523937400
Not helpful at all
Delayed all day, finally came right before 5PM. Did not diagnose the washer. Smug attitude. Do not come to my property again. He falsely reported that the washer was fine & it is definitely not working. Why make us wait all day and when you get here, you did nothing at all. Ruined our entire day & night. DO NOT RECOMMEND. I would have gave 0 stars, but that was not an option.
Jose O,
Yuma, AZCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1737844557497
Repair Not Completed
The repair was not completed. The Broiler is still not working in my range. Why would they declare the service order completed when the broiler is still inoperable? The serviceman stated that it may need a new control panel, but never came back.
Richard G,
Yuma, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1734397135876
Bad customer service
He was very rude person, was not hear good what I said, he was interrupting me when I was talking
Maria M,
San Luis, AZCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726695186027
Bad experience
Appointment kept getting rescheduled. Part of reason insurance cllaim was denied was based on technician's notes.
Pedro C,
Somerton, AZCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1726091820166
Didn't show up
Had the appointment on Friday September 6Th The technician didn't showed up at all Called the customer service line all day long and they kept confirming the visit and still no show from the technician I scheduled a new visit and I tried to cancel it via phone and no one could help me out. The lines were dead Very unsatisfactory experience I had to get a new washer
Emma G,
San Luis, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726013483976