Appointment Lookup
802-552-4364
3150 S 4th Ave Reviews
Read reviews from customers who used our services at 3150 S 4th Ave
Total reviews
668
Average Rating
4.8/5
Excellent Service
Joshua provided excellent service and professionalism. He was fast and efficient and left the work are clean.
Sabrina S,
Yuma, AZCustomer service response - Dear Sabrina thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1717017955875
Showing up
It would be nice if you didn't send 10 reminders and then never show up, not one time but 3 times. People do have a life and cannot sit and wait for you from 8am to 5 pm and you not show up. The last visit couldn't fix the problem and told us he didn't think it was a problem and we would have to open a new ticket.
Donna B,
Yuma, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1698702202785
Washer Repair
It has been over a month and my washer still doesn't work. My washer worked before the repair man took it apart in the first place. Parts were ordered that weren't for a washer. Meanwhile, I have to go to a laundromat.
Denise N,
Yuma, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1696024043204
Refrigerator repair
Had one appointment set up between 8 am and 5pm. At 1:30 we got a text that no technician was available.Rescheduled for a week later. On next scheduled repair date technician called at 3:50 and said he wouldn't be able to make it until 6:30. We had dinner plans so canceled the repairs. Pretty sad customer service. Going to LG for other options.
John H,
Yuma, AZCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1772574726483
No follow up.
I believe Ignacio was friendly and seemed knowledgeable. However, no follow up work was done. The diagnosis report was not submitted to my home warranty company, leaving work on pause. I had to do a lot of the work reaching out to both by warranty company and Sears. I am getting the runaround and am actually still looking at my broken washer. I will be requesting a refund for the service fee as I will most likely have to go through the process of getting another technician to come out again. Overall, I'm very dissatisfied and disappointed. 😔
Manuel M,
Yuma, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1770937461247
AHS Contract
The repairs did not fix the problems. I will notify AHS.
Ronald R,
Yuma, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1768344126532
useless
Didn't do anything to help me. Just called and said he couldn't come.
Beverly M,
Wellton, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1762556108552
Rude
Tech was rude on the phone and in person. Would not recommend this tech.
Kate B,
Yuma, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1760570014501
Sent to repair a dishwasher, did not fix dishwasher
Imagine if you will a repairman working on something but telling the homeowner they needed to work on it, so they could work on it. Homes have been being built for a very long time. Each home will have differing ways of installing or building things. To say you cannot repair something because you don't agree with the way something was installed is a bit ridiculous. Also, the company telling me to be home from 8am until 5pm without any idea when the tech is coming is outrageous. I wasted 3 days. 1 where the tech order the part, and the 2nd where he didn't even show or call. And a 3rd when he called me after 2pm to see if I prepped his work area. Very disappointing. The name Sears used to mean something. It is but a shell of what it once was.
Bradly W,
Yuma, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1757541248465
Waste of time
Technician couldn't recreate the Sue of washer not starting after a couple of times and didn't check anything else. Just left and said if it does it again call again. I surly do not think so!!! What a waste of my $125 fee.
Robin W,
Yuma, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753911108974