5950 E Broadway Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Virginia P
She was great. But I needed plumber. Not AC person.
Customer service response - Thank you for your review, Virginia! We're glad to hear she was great, and we apologize for the mix-up with the service needed.
Sears Home Services on April 27, 2025
Mary B
Technician was fine, but for such a fast part installation, the cost was really high
Customer service response - Thank you for your feedback, Mary Beth. We appreciate your input and will consider it as we strive to improve our services.
Sears Home Services on December 09, 2024
Misspatience U
Your technician should help women to carry stuff. For example, helping to bring a ladder from point a to point b. He asked if I have a ladder, I said yes in the garage. I had to go to the garage and brought it to him and when he was done, he left the ladder for me to take back. No offer from him to bring the ladder out or take it back to the garage.
Customer service response - We apologize for any inconvenience and appreciate you bringing this to our attention; we'll ensure our team is more proactive in assisting with tasks like this in the future. Thank you for your feedback.
Sears Home Services on June 11, 2024
Joseph J
Tech good worker but job not finished and concern about whether the new part was ordered or not and when it will get installed.
Customer service response - We apologize for the job not being completed, and we appreciate your patience as we ensure the part is ordered and installed promptly. Thank you for your feedback.
Sears Home Services on June 03, 2024
Leslie D
Dan was good and came and showed me areas of my dryer that really needed cleaning. My dryer still doesn't dry very well on High Cotton setting, but does better when set on the medium high permanent press setting.
Customer service response - Thank you for sharing your experience. We appreciate Dan showing you the dryer areas that needed cleaning and will address the issue with the High Cotton setting to improve our service.
Sears Home Services on March 25, 2024
John V
Customer service response - Thank you for rating us, John. Please reach out if you need anything else related to Sears Appliance Repair! Your feedback is valuable to us, and we're here to assist you.
Sears Home Services on February 15, 2024
Luis R
Carmine C
It would have been nice to actually speak with someone when the service call was made. We had no AC and would have liked same day service instead of waiting 4 days
Customer service response - We apologize for the delay in service, Carmine. We appreciate your feedback and will work to improve our response times.
Sears Home Services on April 15, 2025
Howard O
The technician was excellent in all respects but your software used for communicating with me was so horrible that I will think twice before I use your business again.
Customer service response - We're glad to hear the technician was excellent, Howard. We apologize for the issues with our communication software and appreciate your feedback as we work to improve it.
Sears Home Services on April 07, 2025
Michele A
Technician showed up to install parts that were ordered by a different technician. Upon changing the parts and starting a cycle the same code appeared and the technician said the wrong parts were ordered and I would have to start the whole process over again.
Customer service response - We apologize for the inconvenience, Michele. We appreciate your feedback and will work to improve our parts ordering and installation process.
Sears Home Services on November 11, 2024
