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5950 E Broadway Blvd Reviews
Read reviews from customers who used our services at 5950 E Broadway Blvd
Total reviews
305
Average Rating
4.6/5
Luis R,
Donna D,
Customer service response - Thanks for the rating, Donna! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1754639029474
It would have been nice to actually speak with someone when the service call was made. We had no AC and would have liked same day service instead of waiting 4 days
Carmine C,
Customer service response - We apologize for the delay in service, Carmine. We appreciate your feedback and will work to improve our response times.
Sears Home Services on 1744761221502
The technician was excellent in all respects but your software used for communicating with me was so horrible that I will think twice before I use your business again.
Howard O,
Customer service response - We're glad to hear the technician was excellent, Howard. We apologize for the issues with our communication software and appreciate your feedback as we work to improve it.
Sears Home Services on 1744078383320
Technician showed up to install parts that were ordered by a different technician. Upon changing the parts and starting a cycle the same code appeared and the technician said the wrong parts were ordered and I would have to start the whole process over again.
Michele A,
Customer service response - We apologize for the inconvenience, Michele. We appreciate your feedback and will work to improve our parts ordering and installation process.
Sears Home Services on 1731387825558
Cyd G,
Customer service response - Hi Cyd, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1724295325204
Sears needs to train techs to service split system wasted my time and money. Technician was very knowledgeable.
b M,
Customer service response - We apologize for any inconvenience caused, and appreciate you acknowledging our technician's knowledge. Thank you for your feedback, which helps us improve our service.
Sears Home Services on 1719921666581
It would have been helpful to have had an estimate of how long the repair would take. Also we should have been informed at the time the repair was scheduled that we would not be able to put our food back in the refrigerator for 24 hrs. The time window was off by almost 2 hours. If I had better info about the above, I could have better managed the care of my food during the repair and after.
Janice A,
Customer service response - We apologize for the inconveniences you experienced due to the lack of communication regarding the repair timeline and post-repair instructions. Thank you for bringing this to our attention, and we will strive to improve our communication.
Sears Home Services on 1719284133742
My repair tech Pedro was awesome. Very courteous and fixed my issue quickly. He gets 5 stars. My issue that is with the automation part. The links given never work that are given, I'll receive calls a day later about an appointment that was already accomplished, and they will have the date wrong. There is no way to acknowledge it so I got 4-6 calls that day. It needs to be fixed. But for the human side (my technician) he was awesome
Skyler,
Customer service response - Thank you for acknowledging Pedro's excellent service; we're proud of our technicians' work. We apologize for the issues with our automated system and are actively working to enhance this aspect of our service for a better customer experience.
Sears Home Services on 1718332916281
What happen to logo up front bring back please
Jalen W,
Customer service response - We apologize for any inconvenience caused by the missing logo on our service vehicles. Thank you for bringing this to our attention.
Sears Home Services on 1708856499540
