4570 N Oracle Rd Reviews

The technician we had today was great and replaced our icemaker in the refrigerator. The problem is with Sears Home Warranty set up. You can never speak to a human being and going through their automated systems is cumbersome. After signing into their website, it does not show any open Service requests that you have and the website is virtually useless. Yesterday we had an appointment for a service call, and they will give you a window from 8 AM to 5 PM where you need to be home! They are supposed to give you an email or a text when the technician is on his way but we did not receive Anything. Then at 2:39 PM I got a text that the technician came to our house and no one was home. This is false, as I was at home after spending all day waiting for the technician. We rescheduled it for today and everything went well. When our last service issue is met, I will be looking for another warranty company.

Vacuum it didn’t take 5 minutes is so much for what the insurance cost honestly for the chip job they do

No work was needed to fix my dishwasher. I was charged $130 not fair. No labor no parts. No way to speak with anyone at customer support. Bad business practices.

Going on 3rd appointment for them to show up Anand fix my washer. Would not recommend them to anyone unless you are looking for disappointment.

misdiagnosed. wasted my money and then refused a refund. never ever work with them.

The repair itself was fine. I had an additional question for the technician and cannot get through to a "live" person to request a call back. Stuck in proverbial AI assistant mode! This is unacceptable customer service. So, I would not recommend using Sears Home Repair Services

-Technician Did not show up for original scheduled service time between 8:00-9:00 am, I rescheduled a second time and showed up at 1:00pm, diagnosed washer and quoted over $500 for parts and labor, terrible service, just went and bought new washer for $350, thank you.

Updated response on 7/18: This insincere, generic response from the business below just confirmed its complete lack of customer service. In fact, there is no place to file a complaint on their website, and the phone number was always answered by Samantha, their AI chatbot, who won't take filing a complaint as an option and refuse to connect me to a live person. They have my phone number and email address on the order. If they care a bit about customer service, they would have directly contacted me instead of posting this insincere response that essentially stating "we don't care". Customers be aware!! Original Review: I would give zero star if allowed. I bought the Kenmore Elite refrigerator refrigerator from Sears, so when it stopped working normally, I followed the manual and call the Sears Home Services. This turns out to be a big mistake. The technician William (from Marana, technician ID: 0030788) came to my house this Wednesday morning, July 16, 2025. I showed him that while the freezer section works fine (see image from his device below after unplugging the power for one hour), the fresh food section of the refrigerator is too warm at around 60 degrees, and confirmed with him that this is for diagnosis only and no repair will be done without my authorization. However, during the "diagnosis", he used a device to suck out the freon, then cut out a metal tube (see image below) without asking for my permission, he then claim the system is contaminated and the repair would cost $1800+, the same cost as getting a new one. I declined the repair and asked him to put everything back as before the diagnosis. He said he cannot put the tube back, unless I agree to the repair. Thus, the refrigerator goes from partially working (the freezer worked fine) to completely inoperable because of his "diagnosis"! And he had the skin to intimidate me to pay for the $129 diagnosis fee, although his "diagnosis" just killed the refrigerator!! What is worse, we have two full drawers of food in the freezer that will go spoiled, which he did not care. With the half-functioning refrigerator before his "diagnosis", at least the food would have lasted until the new refrigerator is delivered several days later. This is the worst experience I ever had with a company's service ("dis-service" is more appropriate here)! My daughter asked me why I still paid him the diagnosis fee despite the dis-service. I told her that I did not want to mess with such a shameless technician (don't know what damage he would do to my house). I just filed a complaint with Better Business Bureau (Service Order #: 12557390; Service Unit # 0007088). Bad business practices like this should not be tolerated. Buyer beware!!!

Not able to speak to a real person.

This is a disaster. After 1.5 months the problem is not resolved. First the diagnosis is the compressor. It took 3 attempts to ship the parts because Sears transmitted wrong addresses to UPS. Then for the first visit (I took a day of from work) the technician does not even show up. On the second visit, he does not have the tools to do the repair (another day of waiting wasted), on the appointment another technician shows up, tells us he is to late for a compressor repair, rediagnoses and says it is the icemaker, which cannot be repaired because the parts are no longer available. This is for a two-year old fridge under warranty. Let alone falsified customer signatures on repair estimates. This is almost criminal. Must be an April fool’s prank … we had an 8-5 time slot again and got stood up again. No technician showed and I lost another day at work …