4570 N Oracle Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (149 reviews)

Silvia E

March 19, 2024

Vacuum it didn’t take 5 minutes is so much for what the insurance cost honestly for the chip job they do

Source: Google

Customer service response - Thank you, Silvia, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

Sears Home Services on March 19, 2024

Jeff Y

July 18, 2025

Updated response on 7/18: This insincere, generic response from the business below just confirmed its complete lack of customer service. In fact, there is no place to file a complaint on their website, and the phone number was always answered by Samantha, their AI chatbot, who won't take filing a complaint as an option and refuse to connect me to a live person. They have my phone number and email address on the order. If they care a bit about customer service, they would have directly contacted me instead of posting this insincere response that essentially stating "we don't care". Customers be aware!! Original Review: I would give zero star if allowed. I bought the Kenmore Elite refrigerator refrigerator from Sears, so when it stopped working normally, I followed the manual and call the Sears Home Services. This turns out to be a big mistake. The technician William (from Marana, technician ID: 0030788) came to my house this Wednesday morning, July 16, 2025. I showed him that while the freezer section works fine (see image from his device below after unplugging the power for one hour), the fresh food section of the refrigerator is too warm at around 60 degrees, and confirmed with him that this is for diagnosis only and no repair will be done without my authorization. However, during the "diagnosis", he used a device to suck out the freon, then cut out a metal tube (see image below) without asking for my permission, he then claim the system is contaminated and the repair would cost $1800+, the same cost as getting a new one. I declined the repair and asked him to put everything back as before the diagnosis. He said he cannot put the tube back, unless I agree to the repair. Thus, the refrigerator goes from partially working (the freezer worked fine) to completely inoperable because of his "diagnosis"! And he had the skin to intimidate me to pay for the $129 diagnosis fee, although his "diagnosis" just killed the refrigerator!! What is worse, we have two full drawers of food in the freezer that will go spoiled, which he did not care. With the half-functioning refrigerator before his "diagnosis", at least the food would have lasted until the new refrigerator is delivered several days later. This is the worst experience I ever had with a company's service ("dis-service" is more appropriate here)! My daughter asked me why I still paid him the diagnosis fee despite the dis-service. I told her that I did not want to mess with such a shameless technician (don't know what damage he would do to my house). I just filed a complaint with Better Business Bureau (Service Order #: 12557390; Service Unit # 0007088). Bad business practices like this should not be tolerated. Buyer beware!!!

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on July 17, 2025

Georg H

April 06, 2025

Not able to speak to a real person.

Source: Google

Customer service response - We apologize for the trouble you've faced, Georg. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on April 06, 2025

Peter N

April 01, 2025

This is a disaster. After 1.5 months the problem is not resolved. First the diagnosis is the compressor. It took 3 attempts to ship the parts because Sears transmitted wrong addresses to UPS. Then for the first visit (I took a day of from work) the technician does not even show up. On the second visit, he does not have the tools to do the repair (another day of waiting wasted), on the appointment another technician shows up, tells us he is to late for a compressor repair, rediagnoses and says it is the icemaker, which cannot be repaired because the parts are no longer available. This is for a two-year old fridge under warranty. Let alone falsified customer signatures on repair estimates. This is almost criminal. Must be an April fool’s prank … we had an 8-5 time slot again and got stood up again. No technician showed and I lost another day at work …

Source: Google

Customer service response - We're really sorry to hear about your experience, Peter. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on March 23, 2025

Christy K

November 21, 2024

They NEVER showed up!!

Source: Google

Customer service response - We're really sorry to hear about your experience, Christy. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on November 21, 2024

Jeremy W

August 20, 2024

It took three visits over 15 days for the technician to determine that the lack of cooling in the Kenmore Elite fridge could not be fixed. The automated scheduling bot was frustrating, as there are no options to speak with a human being. The only way to speak with a human was to call in a “new service request”, not related to the existing one. Even then, the call-center experience was poor. No more Sears Home Services or Kenmore appliances for us.

Source: Google

Customer service response - We apologize for the trouble you've faced, Jeremy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on August 20, 2024

Leah W

August 06, 2024

THIS IS THE WORST COMPANY!!!!! They took apart my ac in JULY and then just left. I have been without AC for over a month and they have missed two appointment and just say they ordered parts. Their service is based out of india so you can't even speak to anyone local. NEVER EVER EVER WORK WITH THEM!!!! I am still with no AC and can't get anyone to my AC. They left my unit in pieces so I can't even get someone to come and fix it because how they left. I never leave reviews but this company is the WORST COMPANY!!!!!!!!

Source: Google

Customer service response - Hi Leah, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!

Sears Home Services on August 06, 2024

Andrea C

July 25, 2024

If I could give below zero, I would. The technician never showed up yet. I was watching the “Track Updates” (or some such thing) on the email I received regarding the appointment. First, the time was between one to five, then it switched to 3 PM, then 5 PM, then 7:30, then stating “technician arrived” at my home. I waited until 9 PM. Sears Home Services closed my file because it had that the technician had arrived and fixed the problem. So now I can’t even complain to Sears because the case is “closed” on their part. I am still without a refrigerator.

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on July 25, 2024

Ginnie M

July 12, 2024

The tech, Mike P. was great. No troubles there. My biggest issue is trying to get a live customer service representative on the phone once the appointment has been made. One of the expected packages was delivered in a box that was horribly damaged and appeared to have been opened, and previously shipped. It was retaped yet tape was open when we got it. This was supposed to be a new part. We couldn't get anyone live at Sears Protect to advise us. This isn't the first time we have had this issue. On a different repair call we needed to speak to someone. I don't remember the exact issue, but nonetheless, couldn't get to a live representative. Seems this is a regular thing, the techs say they hear it all the time. I really do think you should remedy this. It causes all kinds of undue stress and anxiety. We pay $600 a year for the plan and deserve better service.

Source: Google

C B

July 04, 2024

The technician was GREAT! The service plan itself has very poor service! It took over 30 days for the garage door opener to be repaired with little assistance from the customer service representatives to explain the process.

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on July 04, 2024

Average Rating: 4.4/5 (149 reviews)

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