4570 N Oracle Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Adrian B
Sears is completely clueless. Pedro missed an appointment to refill my refrigerator with freon. This required me to borrow a cooler from my neighbor and to fill it with ice to store my food. Some of it still spoiled. Sears has been to my house 14 times and still has been unable to fix my refrigerator. Use them at your own peril.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 07, 2024
CM S
Had a service call for 2 ac units, technician shows up and says he only has order to fix 1 unit. Yet it's written in the service description (roof unit and ground unit) after that discussion the tech works on ground unit and says it's dirty and it's $49 to clean it, I never said, " ok let's clean it " then he asked if I had a hose and said let me show you how, he rinsed the unit off for a total of 90 seconds and then said it's low on freon, he filled the freon back up and refused to look at the other unit that wasn't cooling on the roof, said he was too busy, then walked out to his vehicle to "put something away" and DROVE OFF!!! Horrible customer service SEARS / A&E ! NOW I'm stuck with one unit not working and the other unit struggling to make up for it with 5 kids at home and one NEW BORN BABY!! IT'S 105° TODAY... Not what I'd expect from SEARS. WE WAITED 1O DAYS FOR THIS APPOINTMENT with no AC!!! I'm blown away (by warm air).. thanks for nothing sears A&E ... now what??!?!
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 03, 2024
Kathy M
Am I rating my technician or Sears Appliance Service??? If it is the Appliance Service I cannot with a clear conscience click even 1 star—- yet even the website won’t let me post without clicking at least one star.
Customer service response - Thank you, Kathy, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on March 31, 2024
Arizona S
No communication, completely automated and unreliable.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on January 25, 2024
Frederick D
Sears failed to cover the cost of a broken garage opener. Never did I receive a written explanation, and only learned of the refusal to cover the cost when I called to learn the status of my request.
