Appointment Lookup
802-552-4364
3951 Costco Drive Reviews
Read reviews from customers who used our services at 3951 Costco Drive
Total reviews
242
Average Rating
4.6/5
Couldn’t determine why the water didn’t run when the filter was pulled. Not his lack of effort but his info didn’t show a valve that prevented water to flow when filter was out. He did determines that the evaporator did not need replacing. The drain problem allowed water to build up as ice in bottom of freezer. I will watch daily for ice buildup in freezer floor. This was an extended warranty repair which I have paid for every year since purchasing.
Bud C,
Customer service response - Thank you for your feedback, Bud. We're glad to hear the technician determined the evaporator didn't need replacing, and we appreciate your patience with the extended warranty repair.
Sears Home Services on 1761532744187
Patricia S,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1750835686534
Our service person today was very good much better than the one that we had in the past. But I can tell you I dislike your, A I Samantha. It took four visits to get the problem solved. Today William came and replaced the main Circuit board and it works great, so far.
Pamela P,
Customer service response - Thank you for your feedback, Pamela! We're glad to hear that your service experience was improved, and we appreciate your input on our AI system.
Sears Home Services on 1750041877242
Scheduled time changed continuously. Started at 9-10, then scheduled for 1, then back to 9, then noon, then 1 then arrived after 1. Then repair most wanted was a fix to stop the continuously washer front right support to recess and cause the washer to wobble. This is an ongoing issue. Glenn said there was no fix. I ask if he could use Loctite to stop the support from recessing. He said he doesn't carry Loctite. So this problem will return inevitably.
David T,
Customer service response - Thank you for your feedback, David. We apologize for the scheduling changes and the unresolved issue with your washer; we'll work on improving our service and addressing such concerns.
Sears Home Services on 1737518871200
M Y,
Customer service response - Hi, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1731249409933
After being stood up twice by this company our expectations were low. Ken diagnosed the problem but priced himself out of a repair. $1100 to fix an ice maker is totally out of line. There is no way that we would trust Ken or this company to work for us. I believe this appointment had a goal of collecting $119 never to expect us to spend $1100 to fix an ice maker. I’m not sure who in their right mind would. Also, no consideration was given to us for waiting 8 AM to 5 PM twice with no action. We should be compensated for our time and lack of consideration.
Esther K,
Customer service response - We apologize for the inconvenience and frustration, Esther. Thank you for your feedback, and we recommend contacting us directly to discuss your concerns and find a suitable resolution.
Sears Home Services on 1768880804302
Knowledgeable, but sloppy. Left the house in a terrible mess. Made no effort to clean up the mess he made.
George C,
Customer service response - Thank you for your positive feedback, George! We're glad to hear that our service was courteous, efficient, and knowledgeable.
Sears Home Services on 1753230156240
Difficult to communicate. Cannot talk to a person. Had appointment for 9:06 to 10:36 AM and Service didn't arrive until 3:20 PM. The Service Personnel did a Great Job, just Very Slow getting here.
Nyle J,
Customer service response - We apologize for the communication and scheduling issues, Nyle. We're glad to hear the service personnel did a great job, and we appreciate your feedback to help us improve.
Sears Home Services on 1737602608478
Extremely expensive took 3 weeks to complete missed appointments will not use sears again
Tom R,
Customer service response - We apologize for the inconvenience and delays you experienced, Tom. Thank you for sharing your feedback, and we hope to improve our service in the future.
Sears Home Services on 1724296079844
Trying to get a hold on the Tec that was here about 1/2 ago, I was informed that I was not approved to get the compressor filter and gas, it seems something was misunderstood I just called AHS, it was approved to go ahead and order the parts and get a appt again please call me back and verify this please
Analila O,
Customer service response - We apologize for the trouble you've faced, Analila. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780276542088
