218 E State Highway 260 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lon W
Good guy, fast friendly and knowledgeable.
Ruth W
Ali G
Technician worked quickly & didnt waste my time, but I felt he did a thorough job. I value time & efficiency, he well met this criteria.
Byron P
John Sears the technician was professional, kept me updated on repairs Job completed...well done
Customer service response - Thank you for your positive feedback, Byron! We're glad to hear John was professional and kept you informed throughout the repair process.
Sears Home Services on May 21, 2025
David I
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on September 28, 2024
VJ
the service man was nice enough. their online appointment and messaging service is pretty messed up in more than one way. F
Customer service response - We apologize for the inconvenience with our online services and appreciate your kind words about our technician. Your feedback is crucial for us to improve.
Sears Home Services on May 19, 2024
Donna L
Customer service response - Thank you for the 4-star rating, Donna! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on February 05, 2024
Eugene G
The technician was amazing. The pricing was overinflated and I will never use Sears again due to the fact they charge 4 to 5 times more than the job takes. Completely unsatisfied with the overinflated pricing. Loved the 30 min repair. Hated the $451 I was charged for the 30 min installation of the $30 part. Please contact a different company that is morally sound with the pricing.
Customer service response - We're pleased to hear about your positive experience with our technician but sincerely apologize for your dissatisfaction with our pricing. Your feedback is valuable to us, and we're committed to reviewing our pricing structure to better serve you in the future.
Sears Home Services on June 21, 2024
Wei Z
John did a great job, however the support team did not their job at all. Someone in Sears Appliance called me last Friday to get the detail about the issue, and I provided all the information, but none of those information was passed down to John, and he didn't bring the parts need to fix the job.
Scott J
The service technicians are always very professional and helpful however the customer service is the worst that I have ever dealt with. If not for the technicians like Daniel, I would have discontinued using their services but after this last experience, I'm going to start looking elsewhere. I was left without a functioning washing machine for over four months with no assistance, and no one returning my calls. After over 10 calls to Customer Service I was always assured that "someone of higher authority would call me back," ( since this was an overseas call center, I never knew what the heck that meant) which never occurred. My interactions with their customer service has been utterly unhelpful. It seems that this new company may be relying on the reputable good name of SEARS, yet the services provided by them are diminishing its reputation. Poor communication! I did receive a comment back from SEARS about this post and the best that they could do was have a BOT reply saying to call a number that could assist me with my issues. I thought that this number would get me to an English speaking person that could actually help but no, that number was the same general number for a call center. No help. No caring, no customer service.
Customer service response - We apologize for the trouble you've faced, Scott. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 31, 2024
