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1009 Arizona Ave Reviews
Read reviews from customers who used our services at 1009 Arizona Ave
Total reviews
39
Average Rating
4.4/5
Anjela B,
Customer service response - Thank you so much for the fantastic 5-star rating, Anjela! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1707175179361
Carey G,
Although the technician was very professional and replaced the defective part, we were without a refrigerator for 3-weeks. The appointment was cancelled and rescheduled multiple times causing this delay. Super annoying!
Jason S,
Customer service response - Thank you for your feedback, Jason. We're glad to hear the technician was professional, and we apologize for the inconvenience caused by the scheduling delays.
Sears Home Services on 1753229136398
Technician was helpful with information.
Pam C,
Customer service response - We're glad the technician was helpful, Pam. Thank you for your feedback.
Sears Home Services on 1753659896766
First tech ordered a part not needed and same issue continued. That was $500 now the next tech said no it’s this other thing and ordered a $200 part that hasn’t arrived and repair supposed to be tomorrow with no parts. We have spent $700 and still an issue we could have just bought a new refrigerator. I feel robbed and there is no live person to help us only auto phone robot.
Cecilia W,
Customer service response - We apologize for the trouble you've faced, Cecilia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777249741386
Steven showed up on time yesterday morning and after charging me $ 160.00 dollars for fixing my fridge I got up this morning to find that my fridge/freezer is still not working properly.
roger P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1776040754327
Mickey B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1748394067634
The low mark has nothing to do with the technician other than the appliance still does not work when he left he thought it did
Jacqueline D,
Customer service response - We apologize for the trouble you've faced, Jacqueline. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735871652033
I keep yelling you Sharon passed away but you keep sending messages to her
Shawn H,
Customer service response - We apologize for the trouble you've faced, Shawn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733040091953
