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6515 E Southern Ave Reviews
Read reviews from customers who used our services at 6515 E Southern Ave
Total reviews
216
Average Rating
4.6/5
Repair was fast and efficient. Machine is now working correctly. Minus one point for the technician's condescending vibe.
Juliette H,
Customer service response - Thank you for your feedback, Juliette! We're glad to hear the repair was fast and efficient, and we'll address the technician's demeanor to ensure a better experience next time.
Sears Home Services on 1726453822128
Very knowledgeable
sandra S,
Customer service response - Thank you for the positive feedback, Sandra! We're glad to hear you found our technician knowledgeable.
Sears Home Services on 1725587124715
My technician arrived on time and was clean and efficient. My opinion of the phone support to make an appointment and speak to a representative was frustrating.
Melodie O,
Customer service response - Thank for your feedback on both our technician's professionalism and your phone support experience; we apologize for the inconvenience with the latter and are looking into improving it. We value your input to help enhance our services.
Sears Home Services on 1719793235995
Repair men were great. I wish appointment times could be more precise. Having to block an entire day is not very convenient. It would be better to have a time span such as between 9 and 11.
Jackie M,
Repair person was professional The real time appointment tracker is worthless. Mine started at 10am, then shifted to 1130am and finally 1pm, then I received a call from the tech telling me he was 45min away. I would rather have a block of time. You could tell phone representative wasn’t knowledgeable by the way she answered her questions.
Bogey P,
Barbara M,
Chat isn"t user friendly Tech wasn't physically able to move fridge w,/o assistance from customer
Donna H,
Customer service response - We apologize for the inconvenience with the chat system, Donna. We appreciate your feedback and will work on making it more user-friendly.
Sears Home Services on 1765767739533
Our tech was nice enough, but as stated by so many others, part not available, even if it was it was $900 dollars, etc etc. only could talk to AI so waited 4 hours and was told my appt was cancelled (by another AI) only to have him show up 1 minute before the end of time allotment. Waste of money, don’t bother.
carrie O,
Customer service response - We're sorry to hear about the issues with part availability and scheduling, Carrie. We appreciate your feedback and will work on improving our service and communication.
Sears Home Services on 1760575904693
The technician was fantastic but communication with the company if you have an issue not on their automated site is near impossible. But the repair was finally completed after 2 reschedules.
Cynthia H,
The service tech was good, knowledgeable, and personable. I am ok paying $129 for diagnostics, bit $2k to replace a bearing is a bit overpriced with replacing many of the internal components under their recommended repair. I think they are just making money off the service calls vs repairs. This should only reflect the company, not the service tech.
Gus P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1783299780472
