McCulloch Blvd Reviews

Frustated, steve unsure of this gàs cook top lacked kñowledge of this cook top.

We started this process June 3. We had appointments June 3, 12, 15, 17, 18, and today June 22. Although it says "as per your request your appointment has been rescheduled," it was either an issue with the part, or an issue with the technician, and we had no choice but reschedule. Finally we spent so much at the laundromat, while waiting for service, that we bought a new washer. Fortunately, it was under extended warranty, but we never felt like we were a priority.

Our repair person was great but the issue is apparently he’s the only authorized person in our entire area so service takes forever. Fir this reason we won’t purchase Sears in the future.

My ice maker on my refrigerator failed. I called 2-10 my home warranty company and they turned the service call to Sears. The 1st Sears rep tried calling before arriving, and when he could not get through he went to the address he was given,and he ended up in the Wal Mart parking lot. He called from there again and said we needed to reschedule. I rescheduled the repair and I was assigned another technician. This guy showed up and took 5 minutes to diagnose the problem as needing a replacement part. This guy ordered the part and schedled another appointment. The newly appointed tech called and said he couldn't find our address, so he suggested we recall Sears. That technician called to say he couldnt find us so he told us to call Sears. Meanwhie the tech that ordered the parts showed up. He changed out the parts and said our filtration filter was the true problem, and after changing out another $75 part, he changed out the part and said to fix it we should call the filtration people. We calleld them, they came out and changed ouit the filter and all works fine. I'm disappointed in the scheduling system and the fact I could not find a person to talk to. Please don't call and waste any more of my time. Steve Buck

Horrible service, technician came out & didn’t even actually look at my refrigerator. Very unprofessional service. Sent picture of fridge & I don’t understand why they did not tell me over phone that I need to contact LG for help due to fridge being in 10 year warranty. Made me pay for technician to come out & not even look at fridge

Did not fix it and left without a proper test. Very poor service. Disappointed. Dissatisfied.

Sears doesn’t show up at correct time and they don’t call. Give zero effort to contact the customer and when you call sears it’s all AI. Pick a different repair service to avoid the hassle.

So the Service Tech from Sears came out thru Home Depot for my brand new stackable washer and dryer, first of all no business card, extremely condescending towards me and accuses me of using to many pods. Tried to make it seem it was our fault and told me to go buy the cleaning pods and then his last comment was that don’t ever buy another unit like we have because they’re junk and will have problems forever. My advise to anyone is that if you’re buying product from Home Depot , DON’T, and if you need service call an appliance company and save your self the headache and aggravation. DON’T EVER CALL SERARS HOME SERVICES 😡😡😡😡

No repair was done, microwave still having issues turning on. Tried contacting the technician but never responded back.

Marginal service, teck seemed knowledgeable with his hands on equipment. Arrived on time and had our refrigerator up and running quickly. Would definitely call Sears for service again. Thank you so much Joel B. Our service teck. Well here we are 3 days later had to put in for another service call, refrigerator not cooling again. Same tech came out, made some adjustments and left. We are now on our 3rd week still not cooling. Called again for service 😑 . Will keep you all updated. Hopefully this time the fridge will be working. Sears said they will make it right, will see? UPDATE: A few days later the fridge not cold again, had to call Sears for service 3rd time. Received a conformation that a service technician. Would be there Thursday, huh? Thursday went by and a no show from Sears. Called Friday morning to find out why? They told me that there is no service order in there system, I played back their conformation order for them, they just cant understand how that work order disappeared. I'm pretty sure that I know how that work order was del⁹eted but not able to prove it, they suggested another work order, I declined. Said thank you and hung up. Called my bank and put in a claim on my credit card against Sears appliance service for all the money spent on there 1st visit. Went to Lowe's and bought a new fridge. I am definitely done with the Sears service department. 3 strikes as the saying goes.