Appointment Lookup
802-552-4364
McCulloch Blvd Reviews
Read reviews from customers who used our services at McCulloch Blvd
Total reviews
271
Average Rating
4.6/5
Technician Jody is great. The first technician misdiagnosed our issue which cost us almost $1,000. Jody had to order the correcct part & after 3 weeks it’s finally fixed. Sears Home Repair going totally AI where you can’t speak to a LIVE person is total BS. No email address to communicate with either. Would not recommend them although Technician Jody was GREAT. Oh, and both technicians came from their homes which were at least 3 hours away do we were charged $300+ for labor that took less than 10 minutes.
Paula C,
Customer service response - We apologize for the misdiagnosis and communication issues, Paula. Thank you for your feedback, and we're glad Jody provided great service. We'll work on improving our processes and accessibility.
Sears Home Services on 1771808006372
Shown I was next appointment without a reasonable ETA. Person arrived almost 2 hrs later.
Kim T,
Customer service response - We apologize for the delay, Kim. Thank you for your feedback, and we'll work on improving our scheduling system.
Sears Home Services on 1768441843114
My repair was not done. The technician was given the wrong information and was unable to do the job. The technician was very professional and respectful.
linda B,
Customer service response - We apologize for the mix-up, Linda. We're glad to hear the technician was professional, and we appreciate your feedback as we work to improve our service.
Sears Home Services on 1744243052164
I need the receipt from my technician today stating that the frig is non repairable, he sent it to a home land line I no longer have
Robert S,
Customer service response - We apologize for the inconvenience, Robert. Please contact us directly so we can assist you in obtaining the receipt.
Sears Home Services on 1743465315661
We are very satisfied with the technician, but when we saw how much our part was and saw how much Sears charged,We were very dissapointed, the part was 31.00 We were charged 120.00. Ridiculous.
Pam G,
Customer service response - Thank you for your feedback, Pam. We apologize for the pricing concern and appreciate your honesty; we'll take this into consideration to improve our services.
Sears Home Services on 1729432447764
Steven showed a great deal of frustration over the brand of refrigerator & its difficulty to diagnose & fix due to their stupid design as well as causing more work than necessary. Also not having adequate schematics to reference. He was uncertain of why the problem was occuring and what the purpose of the vent in question was. He did theorize possibilities & suggested defrosting the freezer in hopes that the freezing and dripping would be remedied.
Rosemary D,
Customer service response - We apologize for the challenges faced during your service, Rosemary. Thank you for sharing your feedback, and we appreciate your patience as we work to improve our service experience.
Sears Home Services on 1725586462721
Lyndia A,
Tech did not fix the no drainage/no spinning problem on the first visit. He had to come back the same day 4/29/26 because it leaked all over the floor after he left. Still did not fix the machine. Not usable for over a week now. He finally came back yesterday 5/6 and deemed it not repairable because the part he needs is no longer available so he has now removed himself from the project and we have to either buy a new machine or try to find the part ourselves and fix it ourselves. I blame Choice Home Warranty for the delays and now I have to start all over and pay another fee and I am so very frustrated with Sears Tech and with Choice Home Warranty. I can’t get a number for a real person and just get an AI conversation. Both companies are useless and a waste of time and money. Do not use either company!!
Linda N,
Customer service response - We apologize for the trouble you've faced, Linda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778202306670
Did not put the unit back in its original form as to which it should be when properly serviced / installed.
Anthony C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1765510175603
Mitch G,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1764911086425
