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3340 E Andy Divine Ave Reviews
Read reviews from customers who used our services at 3340 E Andy Divine Ave
Total reviews
235
Average Rating
4.5/5
Very knowledgeable, knew had to be done, got it repaired quickly.
Glenn A,
Customer service response - Thank you for your positive feedback, Glenn! We're glad to hear you found our service knowledgeable and quick.
Sears Home Services on 1742733633871
No written receipt. Jody said he fixed a wire on my dryer, serviced the washer, charged my card over $300 and left. Called their office, clerk advised me it takes up to 48 hours for a receipt. Didn't take that long to charge my card, where is my receipt stating what was done?
Cathy S,
Customer service response - Thank you for your feedback, Cathy. We apologize for the inconvenience regarding the receipt delay and appreciate your patience. Please contact us directly if you need further assistance.
Sears Home Services on 1727582123262
decided against repair paid for service call Thanks
Michael N,
Customer service response - We apologize if our service did not meet your expectations. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Thank you for choosing Sears Appliance Repair.
Sears Home Services on 1705399014871
It took a couple of days for the tech to come and diagnose the problem. They also want you to wait all day at home for the appointment too from 8am - 5pm. They do give a call on the day telling a time estimate of when the tech will be there. The first time, the tech was an hour later than what they said. He was w/in the time parameter on the repair day. The tech did a good job and gave an honest estimate of cost and time, was friendly and cleaned up after himself nicely.
Jantina H,
Customer service response - Thank you for taking the time to leave a review and providing feedback about Sears Appliance Repair. We apologize for any inconvenience caused by the delay in scheduling and the technician's late arrival during your initial appointment. We appreciate your understanding and are glad to hear that the technician ultimately provided good service, gave an honest estimate, and left the area clean.
Sears Home Services on 1707375063026
Cindy R,
Customer service response - Thanks for the rating, Cindy! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1771288658402
Well a part Sears ordered is here and in The box. Maybe a tech should come back and install it. 5-562286-1025 Hot WD21X23416 5-00552 Harness ASM DC
Kathleen H,
Customer service response - We're sorry for the inconvenience, Kathleen. Please contact us directly to schedule a technician to install the part. Thank you for your patience.
Sears Home Services on 1761181531071
Seemed knowledgeable but did not fix issue. Told me to order different filter, but I am certain none will work as the housing is the cullprit
Alan C,
Customer service response - We apologize for the unresolved issue, Alan. We appreciate your feedback and encourage you to contact us directly so we can address the problem with the housing.
Sears Home Services on 1737678941481
They charge way to much. Cost $99 to just give me an estimate. Wanted $357 to defrost refrigerator and open a drain. Won't call them again.
Judi Y,
Customer service response - We appreciate your feedback and apologize if you were dissatisfied with our pricing. Thank you for bringing this to our attention, and we will take it into consideration to improve our services in the future.
Sears Home Services on 1705907517713
Cost way to much not worth $ don't waste your time
Trisha,
Customer service response - We apologize for the trouble you've faced, Trisha. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1756778539932
I went on line found phone # for sears. Called them and made appointment for Tuesday between 8 to 5. They finally texted me at 7:30 they couldn't make it up to then they were coming. Had to reschedule only gave me Thursday or Friday 8 to5. Had a appointment for Thursday so made it for Friday. Looked at phone & technician was on his way. Be there at 12 noon. Now it's 12:45 so I decided to go on with my plans. My friend just arrived and we passed him and he pulled into my house. His name was Jodi B. Very nice and polite. Was able to fix refrigerator fairly fast but to late for plans. My ice maker went out 1 day after the plan I was on. Called sears and the said they couldn't help me with someone to even look at it. So I went on to buy part a unit for door, a part for back, and a new filter for back. Over $600 later still doesn't work. While Jodi was here I ask him. He said I needed a new door. Heating unit that cost $1089. He was very pleasant but not impressed with Sears. Refrigerator died right after I got it and they only gave me half the food price. That was with there warranty.
Patricia S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750044880694
