7780 W Arrowhead Towne Center Reviews
Showing most recent reviews from verified customers of Sears Home Services
Peggy A
Jacob arrived and opened the cabinet under the sink, moved the plug and the dishwasher Started right up. I was pleased that that was all that was wrong but $129 service fee should have been waived. Jacob as a technician was very considerate, helpful, and I appreciated him, Better than paying a whole lot of more money for something that broke.
Customer service response - Thank you for your feedback, Peggy! We're delighted to hear that Jacob was considerate and helpful. We appreciate your input regarding the service fee.
Sears Home Services on July 24, 2025
GAIL A
Eric and his partner were very nice, communicative and completed the job in a short amount of time. I would welcome them back to work on my air conditioner if ever needed again.
Customer service response - Thank you for your positive feedback, Gail! We're delighted to hear that Eric and his partner were nice, communicative, and efficient in completing the job.
Sears Home Services on July 22, 2025
George C
Excellent honest service.
Customer service response - Thank you for your positive feedback, George! We're delighted to hear that you found our service excellent and honest.
Sears Home Services on July 20, 2025
Norma B
Very pleasant and professional.
Customer service response - Thank you for your positive feedback, Norma! We're delighted to hear that our service was pleasant and professional.
Sears Home Services on July 17, 2025
John E
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on July 17, 2025
linda M
Brandon demonstrated a high degree if knowledge and was able to diagnose and fix the issue in a short time.
Customer service response - Thank you for your positive feedback, Linda! We're delighted to hear that Brandon demonstrated a high degree of knowledge and quickly resolved the issue.
Sears Home Services on July 16, 2025
Mikayla B
He was fast and Super Nice!!
Customer service response - Thank you for your positive feedback, Mikayla! We're delighted to hear that our technician was fast and super nice.
Sears Home Services on July 15, 2025
Sharon J
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on July 13, 2025
Scott F
The technician did a great job, unfortunately the availability of these techs is very poor. We have been trying to have our water softener repaired since November of last year. Sears would cancel our appointment and would move our appointment out to the next month. Thinking of purchasing a home warranty from Sears, think twice! Horrible customer service. Everything is AI and not very good.
Customer service response - Thank you for your feedback, Scott! We're happy to hear the technician did a great job, but we apologize for the scheduling issues and customer service challenges you faced.
Sears Home Services on July 10, 2025
Rebecca H
Jose our repair person was wonderful and after 6 weeks and 3 visits my refridgerator was fixed. He came in, looked at the problem and proceeded to take it appart and repair it. He removed the blocks of ice and left the fridge in running order. He was clean, professional and pleasant. The company however has made it difficult to reach a human and uses AI who is not intelligent. I was disappointed with the service sears gave.
Customer service response - Thank you for your feedback, Rebecca! We're delighted to hear that Jose was wonderful and successfully repaired your refrigerator. We apologize for the difficulties you faced with reaching us and appreciate your patience.
Sears Home Services on July 09, 2025