7780 W Arrowhead Towne Center Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.6/5 (181 reviews)

Peggy A

July 24, 2025

Jacob arrived and opened the cabinet under the sink, moved the plug and the dishwasher Started right up. I was pleased that that was all that was wrong but $129 service fee should have been waived. Jacob as a technician was very considerate, helpful, and I appreciated him, Better than paying a whole lot of more money for something that broke.

Source: Google

Customer service response - Thank you for your feedback, Peggy! We're delighted to hear that Jacob was considerate and helpful. We appreciate your input regarding the service fee.

Sears Home Services on July 24, 2025

GAIL A

July 23, 2025

Eric and his partner were very nice, communicative and completed the job in a short amount of time. I would welcome them back to work on my air conditioner if ever needed again.

Source: Google

Customer service response - Thank you for your positive feedback, Gail! We're delighted to hear that Eric and his partner were nice, communicative, and efficient in completing the job.

Sears Home Services on July 22, 2025

George C

July 21, 2025

Excellent honest service.

Source: Google

Customer service response - Thank you for your positive feedback, George! We're delighted to hear that you found our service excellent and honest.

Sears Home Services on July 20, 2025

Norma B

July 17, 2025

Very pleasant and professional.

Source: Google

Customer service response - Thank you for your positive feedback, Norma! We're delighted to hear that our service was pleasant and professional.

Sears Home Services on July 17, 2025

John E

July 17, 2025
Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on July 17, 2025

linda M

July 16, 2025

Brandon demonstrated a high degree if knowledge and was able to diagnose and fix the issue in a short time.

Source: Google

Customer service response - Thank you for your positive feedback, Linda! We're delighted to hear that Brandon demonstrated a high degree of knowledge and quickly resolved the issue.

Sears Home Services on July 16, 2025

Mikayla B

July 15, 2025

He was fast and Super Nice!!

Source: Google

Customer service response - Thank you for your positive feedback, Mikayla! We're delighted to hear that our technician was fast and super nice.

Sears Home Services on July 15, 2025

Sharon J

July 13, 2025
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on July 13, 2025

Scott F

July 11, 2025

The technician did a great job, unfortunately the availability of these techs is very poor. We have been trying to have our water softener repaired since November of last year. Sears would cancel our appointment and would move our appointment out to the next month. Thinking of purchasing a home warranty from Sears, think twice! Horrible customer service. Everything is AI and not very good.

Source: Google

Customer service response - Thank you for your feedback, Scott! We're happy to hear the technician did a great job, but we apologize for the scheduling issues and customer service challenges you faced.

Sears Home Services on July 10, 2025

Rebecca H

July 09, 2025

Jose our repair person was wonderful and after 6 weeks and 3 visits my refridgerator was fixed. He came in, looked at the problem and proceeded to take it appart and repair it. He removed the blocks of ice and left the fridge in running order. He was clean, professional and pleasant. The company however has made it difficult to reach a human and uses AI who is not intelligent. I was disappointed with the service sears gave.

Source: Google

Customer service response - Thank you for your feedback, Rebecca! We're delighted to hear that Jose was wonderful and successfully repaired your refrigerator. We apologize for the difficulties you faced with reaching us and appreciate your patience.

Sears Home Services on July 09, 2025

Average Rating: 4.6/5 (181 reviews)