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7780 W Arrowhead Towne Center Reviews
Read reviews from customers who used our services at 7780 W Arrowhead Towne Center
Total reviews
210
Average Rating
4.5/5
Tech was able to find the current problem and fix it. Fingers crossed
Chris D,
Customer service response - Thank you for your review, Chris! We're glad our technician could resolve the issue, and we hope everything continues to work smoothly.
Sears Home Services on 1730791420280
I was schedule between 8a and 12p. He arrived at 1:30. Not happy with that, but he was very nice and was quick and efficient.
Pamela T,
Customer service response - We apologize for the delay and appreciate your understanding regarding the efficiency and friendliness of our service once we arrived. Thank you for your feedback.
Sears Home Services on 1717401663344
Kim M,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1716453265936
We had 2 issues with our Samsung refrigerator: it is not cooling and the ice maker does not work. The Sears repairman advised us Choice Home Warranty was hiding behind the ice maker repair request that was initially requested with them at the same time as the cooling issue. Choice said we would have to go to Samsung to have the ice maker repaired since it was responsible for the non-cooling refrigerator. Our Sears repairman said the ice maker issue and the fact that the refrigerator is not cooling have nothing to do with one another. Choice Home Warranty gamed the repair to avoid paying for it. We have been without a refrigerator for a week, and now after the Sears repairman came, it is still not repaired due to Choice's refusal to pay for it. We are more than displeased with Choice and will find another home warranty company immediately.
Kay R,
The technicians were professional . Unfortunately, because of misunderstanding or not understanding the problem, it took three visits to resolve the issue.
Lloyd F,
gene M,
Customer service response - Thanks for the rating ! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1759887634454
We don’t feel like they did much other than hose down our 20 year old air conditioner. 8 hours later and the temperature has only gone up from where we started
Deanna L,
Customer service response - We apologize for the unsatisfactory service, Deanna. We appreciate your feedback and will work on improving our service quality.
Sears Home Services on 1752454968221
He was nice and worked really hard but I had to wait several hours to use dishwasher because he could not get all water out. The dishwasher is now working but the dishes are not getting clean all the way. There must be something else wrong besides the 2 parts he replaced.
Marcella A,
Customer service response - We apologize for the inconvenience and appreciate you bringing this to our attention. We're committed to ensuring your dishwasher works as expected, so please contact us to address and resolve the remaining issue.
Sears Home Services on 1721826074317
Don't know if it was the tech or Sears scheduler, but every 2 hours their arrival time kept pushing out. It started at 9:50 am and they ended up showing up around 3:30 pm. Totally unacceptable!
David G,
Customer service response - We apologize for the inconvenience with the scheduling and arrival time of our technician. Thank you for your feedback; it helps us improve our services.
Sears Home Services on 1711897715100
Maricela A,
