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857 N Val Vista Dr Ste 101 Reviews
Read reviews from customers who used our services at 857 N Val Vista Dr Ste 101
Total reviews
188
Average Rating
4/5
Both my techs were very knowledgeable and respectful. They were polite and completed the work in a timely manner.
John P,
Customer service response - Thank you for taking the time to highlight the professionalism and efficiency of our technicians. We're thrilled to hear about your positive experience with our team!
Sears Home Services on 1721533112277
Was super impressed with Choice Home Warranty for their fast reply to the claim I filed on July 4th. The next morning I heard from Sears appliance repair that a technician would be here between 8 and noon. By 11am, 2 techs arrived and once problem was diagnosed, explained what it was and that they had to order the part. Jose and Brian were the techs that day, and both were great. Jose was training Brian that day. After part was ordered it was further explained that it could take 10 days to 2 weeks for part to arrive, so an appt. to come back and install it was tentatively set for July 23rd, however, if it gets delivered (to me via UPS) sooner, I need to call Sears Home Services to have techs come back out to install part. Well, I received the part on the 11th and began that day to try and set appt for that to happen. What followed next was beyond frustrating having NOTHING to do with the techs. Several different #'s to call ALL of which were the same automated voice and options which kept letting me know that my part hadn't shipped yet!! I'm looking at the part!! This went on for the next 4 days. Having Choice send messages to you and getting same answer back (part hasn't shipped yet) until call Choice AGAIN, choice finally received message that a tech would be out on the 16th. He came, was wonderful and fridge is working great now. I don't know the guy who installed the part on the 16th, but husband said he was professional and quick, and we're extremely happy with your service techs! That being said someone needs to address your system to assist your clients who need a tech to come back and finish up repair by installing part that arrived. Not being able to book 2nd visit to finish because of getting NO RESPONSE, ( because you're so busy?!) would've been easier to understand and have patience with. Being told over and over, by a robot, that the part sitting in front of you hasn't shipped yet, having emails that were replied to with same answer is ridiculous!! Please look into this. I'm pretty sure I'm not the only person you've serviced that has dealt with the same problem. Thank you
C (,
Customer service response - We sincerely apologize for the frustration experienced with our parts and appointment scheduling system, and appreciate your patience and the time taken to provide this feedback. Rest assured, we are looking into this issue to ensure a smoother process for our clients in the future. Thank you for acknowledging our service techs' professionalism.
Sears Home Services on 1721275812227
My technician, James was very informative. He explained the process from A-Z. He alerted 📢 me with his estimated arrival, and projected repair completion times. He is a professional performer and he represents your organization quite well.
Stephen T,
Customer service response - Thank you for taking the time to share your positive experience with James. We are delighted to hear about his professionalism and thoroughness.
Sears Home Services on 1719793520519
Mike C,
Customer service response - A big thank you, Mike, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1719798002458
Sears came out the same day they were called about my icemaker. The service repairman was polite and responsive. He fixed the icemaker on the spot. Tam was awesome.
John D,
Customer service response - Thank you for your positive review! We're delighted to hear that Tam was able to fix your icemaker promptly and to your satisfaction.
Sears Home Services on 1719548843298
Excellent service. Very responsible and prompt. Extremely knowledgeable and friendly. Thank you so much Mark.
Wendy H,
Customer service response - Thank you for your positive feedback! We're thrilled you had a great experience with Mark and our service.
Sears Home Services on 1718874242309
Mark was very friendly and professional. He knew what he was doing and took extra time to explain it to me. I would definitely ask for Mark again if I needed another repair. Sears is fortunate to have him as an employeeMark was very friendly and professional. He knew what he was doing and took extra time to explain it to me. I would definitely ask for Mark again if I needed another repair. Sears is fortunate to have him as an employee
Lynne M,
Customer service response - Thank you for your wonderful review! We're proud to have Mark on our team and happy to hear he provided excellent service.
Sears Home Services on 1718676350466
Very professional and polite did the repair without incident.
Jacqueline R,
Customer service response - We are thrilled to hear about your positive experience with our professional and polite service. Thanking you for taking the time to share your satisfaction!
Sears Home Services on 1718337644271
He was great and very efficient
Sandra G,
Customer service response - Thank you for your feedback, we're thrilled to hear about your positive experience with our efficient service.
Sears Home Services on 1718067803365
Kyle was extraordinarily kind, respectful and methodical in his work! He explained what happened. A lovely competent man!
Gina F,
Customer service response - Thank you for your positive feedback about Kyle's service; we're thrilled to hear about your experience with our team. We take pride in his professionalism and expertise.
Sears Home Services on 1717756298070
