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857 N Val Vista Dr Ste 101 Reviews
Read reviews from customers who used our services at 857 N Val Vista Dr Ste 101
Total reviews
196
Average Rating
4.1/5
This Kenmore refridgerator is 9 years old and the tech told me that that part needed to fix the icemaker is no longer available. I'll never buy another Sears appliance.
Gary S,
Customer service response - We're sorry to hear about your disappointment with finding parts for your Kenitor refrigerator. We appreciate your feedback and will take it into account as we strive to improve our service.
Sears Home Services on 1718932908906
Gary J,
Customer service response - Thank you for taking the time to leave us your rating. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1576324800000
Tech was very friendly but I had a working washer and after his visit I don’t have a washer. I’m not blaming the tech but he is telling me it will be 5-7 days for sears to decide what to do. I don’t understand that.
jane B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1757906741449
The person that was sent to my home couldn't complete the testing of my ac unit!
Tom L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750044880723
$350 for tightening the handle screws? Very very expensive. Can't recommend SEARS to anyone.
Sam,
Customer service response - We apologize for the trouble you've faced, sam. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730694719025
They canceled my appointment without telling me. And when they showed up it was no acceptance of responsibility. I am not the representative that ordered the part . Really disappointed.
Penelope,
Customer service response - Thank you, Penelope, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1720497568935
This is the Sears Outlet not the repair store. They didn't have the appliance I was looking for in their inventory.
Rina F,
Marguerite M,
We appreciated the good service and considerationfrom Mark our service repairman. But as the whole experience turned out there was a definte lack of quality customer service with no definitive answers from many calls made while being without a refrigerator for months during the hottest time of the summer. We were unhappy with the end results this time after all the previous years of being a customer of Sears!
Norma H,
Sears Home Repair has canceled and rescheduled my appointment over 5+ times now for my refrigerator. This has been ongoing since January to the present day of March 2026 as I submitted this review. Even though Sears has your cell phone number (that they use to notify you when a tech is on the way) you will only be notified of their canceled/rescheduled appointments BY EMAIL otherwise you could be sitting around missing a WORK DAY BLOCKED out for the “said repair time of 8am-5pm.” OH! AND they like to cancel LAST MINUTE. Absolutely ridiculous, unprofessional, inconvenient, inconsiderate, and unacceptable. Sears, your AI call centers are awful and do not rectify or offer REAL solutions that a HUMAN CAN. This has been the most FRUSTRATING experience and as a customer I will AVOID future appliance purchases from Sears and warn others as well. DO BETTER.
Alicia C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773623769532
