857 N Val Vista Dr Ste 101 Reviews

Waited all day for our Service tech to show up to do repairs on our Air conditioner!! Took all day off from work from 8 to 5 pm. Said they wld be here by 2 then they kept pushing back time until almost 8 pm. Then my email showed No Time. I received no phone call or email letting me know that they would not be coming today. Very frustrating. Our tech was great that came and assessed the problem the first day, but it was the same thing. Took the whole day off from work. Ordered the part. Waited all day and nobody showed up!

We signed up for a morning appointment slot. No technician showed up, nor did we receive any notification of a delay. When we called the phone number listed, the AI “assistants” had no information. We ended up cancelling our appointment after wasting most of a day waiting. Very disappointed.

The technician was fine and quick, However I was told when I made the appointment that there was a diagnostic fee of $129 and if I chose to go with the repair, the diagnostic fee would go towards that. The technician knew nothing about it and it cost me $409 with no discount of the $129 diagnostic fee. I would never buy another Kenmore appliance. Or have Sears come out and repair anything again they’re overpriced and do not hold to their word.

They did not seem to know what they were doing.

No one came. No way to call and speak to a person (phone is all AI/automated). We had an a/c repair scheduled for Monday between 8-5. Monday at 1:32 the website updated, just after showing a technician was on their way, and we were notified by text and email that the parts ordered hadn’t arrived. Our appointment was moved to Friday between 8-5. Friday morning the site showed a tech coming after 3 PM. Then at 11 AM, I received an email with a receipt for services. I checked the website and it said the technician had arrived. No one was there. For 4 hours the site has showed that the technician is at our house. Again, no one is there. No one is working on the AC that is not working. Every phone number for Sears Home Services, every chat, everything available on the website is all AI. I cannot get a hold of a representative to find out what is happening. This is infuriating and dangerous. It is far too hot to go this long without working air conditioning.

There is no way to actually contact someone or share info. I have an issue with my AC and already had a technician diagnose the issue, and there was no way to share with the technician beforehand the diagnoses. Ended up being a huge waste of time

The tech acted as if he did not want to be at work today. Paid the service fee and based on his report our claim with choice was denied. I have trusted SEARS for along time now but i would never call Sears for service on your AC find someone else.

If I could give less than 1 star I would. I told them that no one was home until after 1:00. They send out at 11:00 on a Friday and he said would not come after 1:00 because it was his last service for the day. He did call and say they would reschedule for after 1:00 on Monday. I get a call at 10:00 and said he was on his way. I said it was scheduled for after 1:00. He said he could not do it as it was his last appointment for the day. He also suggested that I reschedule with a company that is busier. Really?

He rang door bell, I answered and asked him to give me a couple minutes, he said okay. He left the property after this and noted the sevice as complete. Terrible customer service.

My wife went to the website to schedule a service appointment for our freezer and dishwasher. She received responses through text. She was informed that a service repair individual would come and look at both appliances for a service fee of $129. Somebody showed up this morning only to look at our dishwasher. His name was Jacob and he was a very kind and helpful individual. My concern has nothing to do with Jacob. My concern is that I paid $125 to hear that we need to replace our dishwasher and that they aren’t going to look at our freezer without somebody else coming to pay another $129. If they told us that upfront, that’s one thing. I would have gone somewhere else. However, that was not communicated to us and that’s bad service. I will not be using this service ever again.