857 N Val Vista Dr Ste 101 Reviews

I needed help with two of my appliances. The range and the refrigerator. Instead of creating one appointment with one service provider you charged me two deductibles, scheduled two different days, creating unnecessary wasted time for me and Tam was unable to find or fix the issue with my refrigerator. Very dissatisfied with SEARS Warranty Service.

Never showed up. No communication. Closed ticket after several reschedules made by them. Saw authorization to do repair but they never did it

I was pleased with both technicians sent to my house. I am NOT pleased with Sears Appliance Repair (A&E Factory Service)!!! I was given a 9 hour window (8-5) when a technician would arrive; the first technician came at 4:30 PM, the second technician came at 5:20 PM. They apologized that other service requests were added to their day. This scheduling problem in a total lack of concern for the customer. There is virtually no way to contact the company. Both of my days were wasted spent waiting on the arrival of a technician. I will be registering my complaint with 2-10 Home Warranty and suggesting that they NOT use this company.

Had problems with my “brand new warrantied Apliance since the purchase Dec 2021 , now after a few puzzling updates regarding an escalation team I’ve been waiting for a call back for over 3 weeks now apparently they are pretty backed up . I’m going to have a chat with the better business bureau in regards to the matter soon . Looking like they don’t want to hold up their contract. I would highly advise against making any kind of purchase with this company unless you enjoy getting ripped off . They should be ashamed of themselves I can’t believe this is legal . Last time I looked at this review page it didn’t have all these brand new positive reviews.

This individual gave my a wife a time he would be at our house and then showed up 20 mins late. He also had a pompous attitude and was very rude to my wife (very lucky I was not at home). He was upset that our dryer was on the top floor because he had to take his equipment up the stairs. He did absolutely nothing due to him not being able to read the serial # (dryer is 15 years old) which we told the person prior to the appointment over the phone (why send this clown if that is the case). Needless to say, our dryer is still not fixed and more of our time has been wasted. American Home Shield is the warranty company that recommended Sears, so please do not use this third party warranty company, as they are absolutely horrible!!

Where are the options for NEGATIVE STAR ratings? Absolutely horrible experience, first I'm told the part for my fridge is on back order (3 weeks) then when my repair date comes, the date is pushed back by more than a week. Finally on the day of repair, the technician comes on stated he's unable to conduct the repair due to a manufacturer warranty. As I'm attempting to find out the issue, calling the far from user friendly 1-800-Myhome phone number. The technician gathers the parts, and departs before I can obtain an answer. Did I mention ABSOLUTELY HORRIBLE experience.