Appointment Lookup
802-552-4364
3177 Chandler Village Blvd Reviews
Read reviews from customers who used our services at 3177 Chandler Village Blvd
Total reviews
74
Average Rating
4.5/5
Bernard was in an out for our repair which was awesome. He knew exactly what he was doing an got it done. Thank you.
Dominica V,
Great reliable service. Great customer service and experience.
Dwayne D,
Jennifer Y,
Customer service response - We apologize for the issue persisting, Jennifer. Please contact us directly so we can address this problem and ensure your washer is functioning properly.
Sears Home Services on 1743553875138
At least somebody understands my situation and understands how the Warranty Company could care less
James S,
Customer service response - Thank you for your feedback, James. We're glad to hear that someone was able to assist you, and we appreciate your understanding.
Sears Home Services on 1726710461996
It was horrible. The gentlemen who installed was amazing. However your system automation. Is awful. Keep calling stating when my install was but was in the past. Kept repeating past date, and no one showed up. I was very annoyed with your sydtem
Rita A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718932351231
Veronica D,
This number they have you call is a joke. 2 days last Friday and today Monday had appts and no shows. No way the 4.5 is right. 2 days wasted. And do not follow up with a sorry call this number cause it goes to same place.
Fred J,
Customer service response - We apologize for the trouble you've faced, Fred. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743465525059
My appliance warranty company contracts with this company for service. Had an appt, took a week to get it, appt time gives 90s cable install guy 8-5 was my appt time 😳, and then when the day came, the repair person never showed. I went on the confirmation at 515pm and it said this appt had to be canceled. Reschedule here (link). So I click the link and another 8-5 window for the 2 available days. I can't speak to their expertise, only this bad customer service part of things. I did not reschedule with them and cannot recommend.
Julie H,
Customer service response - We apologize for the trouble you've faced, Julie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1740438898786
Bernard, was rude belittling and condescending from the first time we spoke on the phone all the way until he walked out the door. I did not feel comfortable with him in my home. I would not recommend this company because of the tech.
Cathy P,
Customer service response - We're really sorry to hear about your experience, Cathy. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1726023432443
Let me make this clear that I am not complaining about the technician who was only trying to do his best. My A/C was out for the fiest two weeks in August and no one seemed to care. The scheduling service is an absolute joke and would only provide zero helpful information: when my appointment date was--which was always scheduled way too far out for what was an emergency in 107-116 heat. A&E refused to care one iota and made Sears look absolutely terrible in the process. No point of escalation, no way to get updates while I was literally begging for them while in tears and exhausted, and I didn't want to start over with a new company while my part was on order. I will be avoiding in the future if possible. Find a new scheduling company; A&E is making you look REALLY bad.
Kristen C,
Customer service response - We apologize for the trouble you've faced, Kristen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724295288856
