2100 S Gilbert Rd Ste 7 Reviews

I am very dissatisfied. The tech Bernard showed up. To supposedly fix my ge profile space maker xl1800. He came In looked at the microwave and was out of my house in less than 5 minutes on MLK day. He said the control panel was blown and that I would need a new one and they don’t make them no more since it’s a 20 year old microwave. I asked him was it the fuse he denied it and said no the control panel is shorted out and somebody would contact me about my options then left. I was charged 100 usd by home warranty company. Reluctantly almost 3 weeks later, we made a selection on a new microwave. They told us it still wouldn’t be here for another 2 weeks. So to entertain myself I opened the vent and took the control panel out and tested the 2 fuses with a multimeter on the microwave. The hvt fuse and the main line fuse. The main line fuse was bad the hvt fuse was good. I ordered the ge fuse on Amazon. The first one they sent was bad I tested it with a multimeter. I sent that back and they sent another 1 this fuse worked. I put it in my microwave and the thing came on. Microwaved 2 meals tonight. So now I am upset that this is the level of technicians you have employed a 16 dollar part with rush shipping could have saved me buying a replacement upgraded microwave that has not even arrived yet. Sears should reimburse me for the fuse and the $100 I spent having a tech come out. Horrible service I rate this no stars a negative. In my research I did see an article saying if the mainline fuse keeps blowing to check the door sensors. So Did the tech do that, nope? The fuse has not blown tonight. But if it does blow then like it said I’ll check the door sensors. At least I can microwave some food now until till my new one arrives and they set it up.

2nd technician out for the same repair and still not fixed. They can't seem to get the lower ice maker to work. Poor service.

If i could haven't given it a negative star, I would the automated prompts kept taking me to an offer for hearing aids even when I chose no as the option. After multiple attempts to schedule service, I am still unable to connect with a representative. Terrible automated system.

It still doesn't work! Now what?

Sears advertised $99 diagnostic fee, took 2 months for them to come and spend 10 minutes to tell me there’s nothing they can do. Then they charged me $119. What a rip off! I won’t call them again.

It sucked and the appliance is still not working