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2100 S Gilbert Rd Ste 7 Reviews
Read reviews from customers who used our services at 2100 S Gilbert Rd Ste 7
Total reviews
288
Average Rating
4.4/5
absolute worst repair experience of my life. I'll NEVER call Sears for a repair
André C,
Customer service response - We apologize for the trouble you've faced, André. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724208004798
Christine K,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1724123951958
Richard C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1724031924597
The Technican Mr Kory did not show up at all It was a no call no show Horrible service
Raj U,
Customer service response - We're really sorry to hear about your experience, Raj. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723603465496
We have provided the serial number but they ordered the wrong parts. We have a stand alone freezer but order parts for a refrigerator. We were told to call the warranty company and open a new repair order. We did. The warranty company open a new repair case with the serial and model number but the name of the appliance was listed as a refrigerator instead of a freezer. The repair technician refused to do the repair unless the warranty provider correct the name to freezer instead of a refrigerator. Back and forth between the technician and the warranty company and my freezer is not fixed yet. Waiting for over 10 days.
mo H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722417689964
She advised that a newer AC that couldn’t hold temp was because the outside unit was in the sun and left saying nothing is wrong and it was cooling like it should. The set temp was 76 and it was 82 in the house.
Kellee K,
Customer service response - Thank you for taking the time to bring this to our attention, Kellee. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720770107714
The ordered part was shipped to us. No one informed us so someone came out and it billed our warranty 124.00 for nothing as part not arrived yet. Took time and attention to be there for the technician who didn’t have anything to do.
Nic,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719792615196
Near the end of April, while my dishwasher was still under its’ paid-for three-year warranty, I initiated a warranty service for my Samsung dishwasher. I told them that the soap dish wouldn’t open during the cycle. A service date was scheduled for two weeks after my call. This was postponed by an email to a week later with no call to me or asking me if that date was available for ME. No one bothered to tell me why it was postponed. On the second given date, Bernard came out and said it was the soap dispenser and put in an order for a new one. Nothing else was checked as far as I know. Over a week later, the new unit arrived, and then I waited another week or so before another technician, James, came out to install it. He didn’t run a full cycle but said to call him if the same thing happened. James told me it would probably be the Control Board if It continued to stay closed. It did. So it was NOT the dispenser that Bernard originally told me. I finally put in a request for Recall Service (that was told me by Steve) after many many tries to get a human voice. The day of the service, Bernard called me on my cell while I was out shopping and told me I had to pay $119.00 travel charge and that I did the recall wrong. He said I was supposed to go back to Lowe’s warranty service to schedule this. This was a recall through Sears Home Services under my warranty (through Lowes) which (by this time, 2 months since I started this process) had now expired. In over two months my dishwasher STILL has not been repaired, I have gotten nothing but a run-around with your telephone tree which only allows me to answer YOUR questions, but not ask any of my own, making it impossible to actually explain what is going on. When will you accept that it IS your responsibility? I had a warranty for this dishwasher, and you let it expire and not fix my problem.
D T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719548325242
Called Sears Appliance Repair to fix an ice maker on a not so old fridge. They subbed it out to a local repair company. Paid $600 to repair. 37 days later it’s not making ice regularly anymore and what it does make is dripping. Called Sears for a follow up. Sears Appliance Repair said warranty on repair was only 30 days. I was 7 days past so repair would be a new charge. I’ll let you decide if you would use their services. Fool me once!
Alicia K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719283609771
No follow up awful communication to GE to have my oven replaced like said. Still waiting
Brittany B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717396284776
