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802-552-4364
2100 S Gilbert Rd Ste 7 Reviews
Read reviews from customers who used our services at 2100 S Gilbert Rd Ste 7
Total reviews
288
Average Rating
4.4/5
sudheer K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1774831791883
Unable to find a 6x8 control board. Sears appliance repair should be avoided. Technicians at the mercy of chatgpt
d M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1767318728045
They closed their physical store and are now only offering online services. I drove to their address, but the location is now occupied by a different business.
Daniel L,
Customer service response - We apologize for the trouble you've faced, Daniel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757298217435
Extremely Disappointed with Technician Visit and Service I am extremely disappointed with the technician visit today. I received no call or update as promised in the text message—no notice that he was on his way. He simply showed up without warning, which was already frustrating. What was worse, though, was how he treated me once he arrived. Rather than listening to the issue with my washer, he acted as if I didn’t know how to use my own machine—one I’ve had and used for years. His demeanor was dismissive, and he made me feel like I was imagining the problem instead of actually helping to resolve it. I felt completely disrespected and talked down to in my own home. I was genuinely hopeful today would bring a solution, but instead I was left upset, discouraged, and still without a working washer. I also wasted an entire day waiting for this appointment that went nowhere. I’m now being told a different technician from another location will be sent next week, and I can only hope they approach the situation with the professionalism and respect that was entirely missing today. This experience has been beyond frustrating, and I felt it was important to share how poorly this visit was handled.
Tryphena E,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754280696993
Sears was scheduled twice to come repair my AC. They didn't show up either time but they sent out an invoice to my home warranty company that they came both times. I had to reach out to my home warranty company and request not to use Sears anymore.
Kyndra B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753926183458
no technician arrived on 7/21/25
Angie S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753320750958
Sears came out to fix my ac, said replaced a part and all is great and everything checked out….unfortunately the unit isnt cooling the house and the unit outside isnt working….they left no number to call back on except some automated line that kicks me out because says the appointment was finished….it’s completely ridiculous
Kevin K,
Customer service response - We apologize for the trouble you've faced, Kevin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752110738024
Technician explained that there was a Freon leak and that my ac unit was installed improperly The technician submitted in his report to my home warranty company that there was a leak and they the ac unit was dirty and installed improperly Technician should have explained to me as the customer that the unit was die and provided pictures to show the dirty unit Sad customer service
Jason R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750641382391
Tech was very kind and fast, however fridge is still not making ice. Now I'm in a video appt to troubleshoot. Not happy
Michelle A,
Customer service response - We apologize for the trouble you've faced, Michelle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749175656226
I explained to the technician my refrigerator was out of warranty because it was purchased at scratch and dent, but he still told my home warranty company that it was covered under the manufacturers warranty so I had to make multiple phone calls so they would cover the repair repairs.
cynmike2006,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1748478384478
