2100 S Gilbert Rd Ste 7 Reviews

Never never

This is the worst company I have ever delt with they came looked at dishwasher said they need to order parts which was fine but then the parts came in and I haven't been able to get them back out since they keep making appointments then on the day they are scheduled they cancel and reschedule for a week down the road second appointment was scheduled but canceled again. Bad customer service would not recommend.

The Technician, when he finally came, was great, both times! It took them 2 weeks and 5 cancelations (all them), to come out the first time; 0 communication on why it took so long or why they had to reschedule, but the AI bot to reschedule part was kind of neat. Had to wait for the part, almost 4 weeks. Got the part, confirmed the appointment as having the part, only to have them cancel because their records showed i didn't have the part. Had to push it out 3 more days. Forgot to mention, they called during the first week and signed me up for their home warranty with a promise of 50% off (up to $150) of the repair, which apparently never made it into their system, so I got to pay full price... yay!

The technician never showed up and closed my service request! Not a phone call nothing very unprofessional!! We have been waiting since 8am and our AC is not working!!

Tam made 3 trips to install a simple ice maker with a single plug connection. The rescheduling and wasted trip caused inconvenience

It takes forever to get them to come out. And when they finally get here, the tech says to me “well that’s weird. It’s not supposed to do that.” (And he wasn’t joking). To which my reply “no crap that’s why I called you. He was clueless said “oh if it happens again, call us back.” So I did, same guy comes out, same kind of reactions and I had to google what it could possibly be and show him. He took a screenshot of my phone. he literally just stood there, staring at my washing machine like it was gonna tell him what was wrong. He finally called someone they. Are up with a game plan and then they had to order all the parts, which is fine and understandable, but they had them all shipped to our house and didn’t tell us. So stuff just started showing up one day. We had no idea how many boxes to look for. And then didn’t verify everything was here before coming for repairs. For several days before our scheduled repair/return date I kept getting notifications reminding me my window was the upcoming Monday from 8 to 12. I had to go out of town so my husband took a day off to be here. They called 15 minutes before our original window was set to expire and set a new window 1-3 and then they don’t even show up 2:48 PM. Which caused him to have to reschedule a 5pm appointment They did the repair all the while, having attitude and condescending tones with my husband. For instance, when the guy asked if it was making a funny noise before, since the bearings were going out, my husband replied that he doesn’t remember the guy says well you must not do laundry. Unnecessary comments just do the repair. Then to top it off, they finish the repair and leave every single old piece that they replaced and the boxes in our home, 3 large boxes full of crap that we’re gonna have to pay somebody to take or we’re gonna have to pay because we don’t know how to properly dispose of some of the stuff since we’re not ” Experts”. The only reason they’ll do any work on my appliances again is because our warranty company seems to want to use them. If it was up to us we would never have them touch our stuff. And icing on top of the cake is the repairman smelled of horrible BO.

Update: I called the number Sears left on my previous review- but their phone reps said they didn't know why someone sent me to them. And to top it off all of the crazy was for nothing because the problem hasn't even been fixed. My washer is still having the same issues. Waste of time and money.

The repairman that was sent to service my 18 month old refrigerator was totally unprepared to deal with the problem! He came at the end of the day so there was no tech support to help him. Left with fridge still not working! This happened 3 times over the period of 8 weeks! Each time he rescheduled to come back was 2 weeks out! No concern about it being summer and no working fridge. Finally at 9 weeks they had another company come to give a second opinion who determined that it was not repairable. And another month to issue a refund check! Also their customer service was very unhelpful. They would say that they would check on something and call me back but never followed through. I would not recommend this company.

Their window time was from 8am 5pm and he showed up at 2:30pm and left because my wife had to pick up the kids but he charged $60 for nothing