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2821 E Main St Reviews
Read reviews from customers who used our services at 2821 E Main St
Total reviews
58
Average Rating
4.4/5
Service tech Gary was great. Prompt text responses to coordinate diagnostic and service trips, and I was able to schedule Sears Kenmore Elite washer repair for the next business day after my call. Parts were ordered and arrived next business day, on schedule, and installed the following day. Sears has gone to AI scheduling (Samantha) which I find to be a little frustrating, but I was able to request a general time when I asked AI Samantha for that. Parts and labor are expensive, but that’s pretty much across the board these days, and home calls involve overhead—tools, fuel, vehicle, bonded insurance on the tech, insurance on the vehicle, onboard supplies, employee wages, profit…there’s a lot that gets packed into every service call besides actual labor and materials. I received authorized parts and repair for my machine. And I could not repair the machine myself, so…sticker shock, but it’s repaired and warrantied. Gary: Excellent tech and knows his stuff, very nice person. Prompt and stayed in touch leading up to the appointment. Sears is lucky to have him. Thanks, Gary, and thanks for the opportunity to comment and compliment!
Faith F,
Customer service response - Thank you for your detailed 5-star review, Faith! We're thrilled to hear that Gary provided excellent service and that your Kenmore Elite washer was repaired promptly. We appreciate your understanding of the service costs and are glad you found the process efficient.
Sears Home Services on 1755658958340
Knows his job and does it efficiently. Great experience.
al M,
Customer service response - Thank you for your 5-star review! We're happy to hear that you had a great experience and that our technician was efficient.
Sears Home Services on 1755043552134
Karen G,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1751419515671
very professional and kind. fixed the problem with my dishwasher quickly.
Gwen L,
Customer service response - Thank you for your 5-star review, Gwen! We're pleased to hear that our technician was professional and kind, and that your dishwasher was fixed quickly.
Sears Home Services on 1751250640885
very courteous and professional. Make sure we understood the problems and evidently they were complex. We would like for him to come back again as we have five-year warranty on these products
Brady J,
Customer service response - Thank you for your 5-star review, Brady! We're pleased to hear that our technician was courteous and professional, and we look forward to assisting you again under your warranty.
Sears Home Services on 1748824051655
Debbie T,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1748394138510
Very professional Washer fixed
Paula F,
Customer service response - Thank you for your 5-star review, Paula! We're happy to hear that your dryer was fixed professionally.
Sears Home Services on 1745193988360
He was very thorough and explained what he was doing. Gave me a lot of good pointers on my Samsung Refrigerator.
Jeanie N,
Customer service response - Thank you for your 5-star review, Jeanie! We're glad to hear our technician was thorough and provided helpful pointers for your Samsung refrigerator.
Sears Home Services on 1736399005036
Brine L,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1736081056198
Did a excellent job and great attitude
Dennis M,
Customer service response - Thank you for your 5-star review, Dennis! We're happy to hear that our team did an excellent job and had a great attitude.
Sears Home Services on 1733037513362
