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2821 E Main St Reviews
Read reviews from customers who used our services at 2821 E Main St
Total reviews
57
Average Rating
4.4/5
Arrived on time. Would use again
sharon C,
Customer service response - We appreciate your feedback and are glad to hear that you were satisfied with our punctuality. Thank you for considering us for future appliance repair needs.
Sears Home Services on 1709778611736
Steven was polite, fast, knowledgeable and accurate. Best tech I have witnessed in many years.
Ron S,
Customer service response - Thank you for your review! We are delighted to hear that Steven provided excellent service and met your expectations. We appreciate your kind words and feedback.
Sears Home Services on 1705676787338
Jaime B,
Customer service response - A big thank you, Jaime, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1705397028506
Labor cost way too high
Kim C,
Very quick , professional and helpful.
Audra (,
Gary gets 5 stars and is great at what he does. Efficient, friendly and fixes what needs to be fixed. BUT the process of going through Sears Appliance repair is painful! Everything is automated so speaking directly with a person is difficult. Gary had ordered parts for us that didn't end up fixing the problem. He ordered new parts and scheduled another appt to complete the repair. However, the parts did not arrive and we had no way to notify anyone prior to the appt so we could get the issue resolved. Poor Gary had to drive out to us in order to order the parts again and reset the appointment. We received plenty of email correspondance asking us if we would like to make changes to our appointment. When we would click into the portal, the only options were to cancel or change. There is no phone number, contact us box, etc.
Elissa H,
Customer service response - Thank you for your review, Elissa! We're glad to hear Gary provided excellent service, but we apologize for the difficulties with our automated system. Please contact us directly so we can assist you further.
Sears Home Services on 1765768987118
Estimated time of arrival an hour late! Serviceman was efficient and knowledgeable!
Delores J,
Customer service response - Thank you for your review, Delores! We're glad to hear the serviceman was efficient and knowledgeable, and we apologize for the delay in arrival.
Sears Home Services on 1763345997593
I gave 4 stars because my dryer started smelling again today. Steven and co-worker were very knowledgeable and a pleasure to work with.
Karen B,
Customer service response - Thank you for your feedback, Karen. We're glad to hear that Steven and his co-worker provided knowledgeable service, and we apologize for the issue with your dryer. Please reach out to us if you need further assistance.
Sears Home Services on 1726543553495
They came put promptly and on the days they were supposed to.
Vickie G,
Customer service response - Thank you for your feedback, Vickie. We're glad to hear that our team was prompt and reliable during your service.
Sears Home Services on 1726453867954
Very nice repair man. Service was quick and on time. Repair was $750. Part was $350 ( on Amazon $68) . Labor was $350. And tax!
Lora C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1766106702318
