2821 E Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Vickie G
They came put promptly and on the days they were supposed to.
Customer service response - Thank you for your feedback, Vickie. We're glad to hear that our team was prompt and reliable during your service.
Sears Home Services on September 15, 2024
Randie J
Came out and looked at our GE Profile Washer Dryer Combo and even though I had already cleaned the minor lent said to clean the lint and try it again. Said it might need to have the top end replaced and made a bunch of excuses as to why I didn’t want to have that done. After he left without even running the dryer I put a load of clothes in and ran a wash and dry cycle. Still the exact same, still not drying. Now trying to get hold of repair to get a different tech to come out and diagnose what is really wrong.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 23, 2025
melissa B
He is super nice but he’s been here 3 times and the washer still isn’t fixed!!! I’ve been going to the laundromat for over 3 weeks!!!
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on July 17, 2025
Marty W
He was responding to a Whirlpool refrigerator with a bad compressor. When he got there he said there were wiring issue left behind from the previous tech that Whirlpool sent. So he did absolutely nothing.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 15, 2025
Steven A
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on December 23, 2024
Tj G
The service technician was great and got me fixed up quick. The issue I have is with the company and their policy. When they schedule your service date, they give you a technician arrival window of 8:00am - 5:00pm. I called the day before (and after 28 minutes on hold) was told that they wouldn’t have an actual expected time of arrival until the morning of the service when the technician is already on their route.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 04, 2024
