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2821 E Main St Reviews
Read reviews from customers who used our services at 2821 E Main St
Total reviews
57
Average Rating
4.4/5
Expensive and impossible to speak to a human on the phone. It’s 100% AI. Will not use again because of difficultly to reschedule and lack of real interaction. Edit: you respond with an apology and direct me back to the same phone number with the same AI robot. Classic.
Grant H,
Customer service response - We apologize for the trouble you've faced, Grant. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1763513969451
Charged me $540.00 to replace the start button on my dryer. It wasn't the issue. I told the technician there was something wrong with the temperature knob. He didn't bother to fix it. I will never use them again.
Marilyn J,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1761094290691
Came out and looked at our GE Profile Washer Dryer Combo and even though I had already cleaned the minor lent said to clean the lint and try it again. Said it might need to have the top end replaced and made a bunch of excuses as to why I didn’t want to have that done. After he left without even running the dryer I put a load of clothes in and ran a wash and dry cycle. Still the exact same, still not drying. Now trying to get hold of repair to get a different tech to come out and diagnose what is really wrong.
Randie J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753320750918
He is super nice but he’s been here 3 times and the washer still isn’t fixed!!! I’ve been going to the laundromat for over 3 weeks!!!
melissa B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1752808505320
He was responding to a Whirlpool refrigerator with a bad compressor. When he got there he said there were wiring issue left behind from the previous tech that Whirlpool sent. So he did absolutely nothing.
Marty W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737000370044
Steven A,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1734934208165
The service technician was great and got me fixed up quick. The issue I have is with the company and their policy. When they schedule your service date, they give you a technician arrival window of 8:00am - 5:00pm. I called the day before (and after 28 minutes on hold) was told that they wouldn’t have an actual expected time of arrival until the morning of the service when the technician is already on their route.
Tj G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149892946
